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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Fabulous cruise from Singapore to Hong Kong via Thailand, Cambodia and Vietnam!

Norwegian Jewel Cruise Review by Rishigudka

4 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: Asia

I chose this cruise because of its interesting itinerary visiting several countries like Cambodia and Vietnam which we had not visited in the past. After sailing on 7 previous NCL cruises, we were well used to the freestyle crushing which NCL is famous for. Hence had no reservations about booking the cruise on NCL Jewel. We have always liked the smaller NCL ships like Spirit, Sun, Star and Jade. The only NCL cruise which we didn't like was on the Epic and hence have resisted in booking on bigger ships. Also itineraries on bigger ships are catered for mass markets whereas the smaller ships offer very interesting itineraries sailing to ports which are not visited by bigger ships.

We flew to Singapore from London via BA and stayed for 1 night at one of the riverside hotels in Singapore. We had been to Singapore a few times before hence only stayed for 1 night however if you have never been to Singapore before, I would highly recommend staying 3 to 4 nights prior to cruise to take in most of this fabulous city.

On the day of the cruise we took a local taxi to the cruise terminal for only 10 Singapore dollars and were at the port just after 11am. Check in was quick however as the cruise was visiting so many different countries, everyone's passports had to be throughly checked to ensure everyone had correct visas. I had made sure we had all the visas required (only Cambodia visa required for UK citizens) however lot of people who were checking in didn't have the correct visas so were charged a huge amount by the ship to get the visas and this was even before the cruise had begun. Thus lot of people were complaining how they were charged so much money eg. Ship charged $89 for each person for Cambodia visa however I had obtained them for £30 each by visiting Cambodian embassy in London. It is the passenger's responsibility (not the cruise line's) to ensure they have the the correct visas. So please be carefully in checking if any visas required well before travelling. In this cruise, the cruise line could arrange the visas (at a much higher cost) for all countries it was sailing to which was great for those who hadn't arranged them. However for some cruises you wouldn't be allowed to board if you didn't have the correct visa.

Once checked in, we queued for the immigration which took about half an hour (much lesser than my previous cruise from Singapore which had taken well over an hour in the queue). Thereafter we boarded this beautiful ship which was just refurbished a few months ago. Everything seemed new in the public areas like furniture and carpets which was great. However I was surprised to see no embarkation photos being taken. In fact we noticed that very few photos were taken either at ports, or on open decks or in dining areas. May be this is for the best as most people don't end up buying them and hence have to be discarded.

We were asked to go to garden cafe for lunch as cabins were not going to be ready till 1pm. There was plenty of choice including plenty of vegetarian options. However NCL have changed their food labelling system in the garden cafe. Before, all vegetarian food had a green symbol on label and red for non veg. However now they have green symbol for cold food and red for hot food which is silly as one can see if the food is hot or cold. When I queried that with the senior staff member at the restaurant, I was told that NCL had made that change so junior staff could interact more with customers as they would have to verbally advise someone who was vegetarian regarding what food was vegetarian or not. This was silly as most staff didn't know what food item was vegetarian or not when I queried and had to check with someone else. Also they were too busy to talk to guests. NCL need to bring in another system to identify vegetarian foods in garden cafe like 'V'symbol on the labels which is what they have in menus in all other restaurants. I was also advised by the senior staff that there was a seperate vegetarian section. However I told him that the vegetarian section only had Indian options and if I wanted to try other vegetarian cuisines I had to go to other areas of buffet which didn't have correctly marked labels. Anyway there was nothing he could do as NCL head office had made that decision. Although we used garden cafe for breakfasts and lunches only we soon became used to what foods were vegetarian or not as the menu didn't change much there. Food was good and loved their Indian veggie South Indian breakfast options.

Cabins were ready after 1pm as advised. We had a port side balcony cabin on level 9 towards the aft of the ship. Great place as it was close to get to restaurants and was always quieter at the back end of the ship. The cabin was well appointed with new carpets and wall paintings. The bathroom was similar in design to Jade with seperate shower and toilet with sink in middle. Seems no changes had been made there. TV was on the smaller side compared to big screen ones on newer ships. However it had a great range of movies and news channels. It had around 4 movie channels showing drama, action, comedy and family movies. Also several news channels like BBC and several American and Australian ones but no CNN. The balcony was adequate size with 2 chairs and a table. Storage area was adequate too with plenty of drawers and shelves and hanging space too. The cabin steward, Alexandro, always kept the cabin nice and tidy with lovely towel animals every evening on the bed. He knocked the door when the luggage arrived (around 2pm). We unpacked our cases straight away and hid them away under the beds so we didn't have to see them again for the next 12 days. That is the beauty of cruising, you visit fascinating places nearly every day without packing and unpacking.

After the fire drill and safety briefing at 4pm, the ship soon set sail after 5pm towards Koh Samui in Thailand. Food in the main dining rooms (Tsars palace and Azura) was great with a few vegetarian options everyday. Also I had a voice message and a letter left in cabin to say that if I wasn't happy with the vegetarian selections, I could speak to maitre'd who would arrange to get any other special requests prepared. However I didn't need to as I was happy with the choices they had on main menu. We dined mainly at Azura as it had a more intimate atmosphere but also visited Tsars palace a few times. As we had 3 day dining package in addition to the drinks package included, we visited the Italian, teppanyaki and French restaurant on 3 nights. Loved the French and teppanyaki restaurants and would be happy to go back. However not happy with the Italian one as the food choices that had were already in main dining room and garden cafe menus. Also service at Italian restaurant was not up to the mark. Never tried chin chin and O'Sheehans restaurants which were the other 2 complimentary options. However visited the O'Sheehans bar regularly as got great service from barman there. The other bars that we visited were at bliss lounge, pit stop which overlooked the pool deck and bar at the back of the ship. Didn't visit most of the bars on level 6 as we used to in the Jade. Late evenings we mainly visited the spinnakers lounge as it had the dance floor and live bands playing followed by DJ. However the bar staff were not very good and often got drinks mixed up or couldn't understand what we wanted. Anyway we enjoyed our times there most evenings.

The shows in the theatre were great. Loved the 3 production shows: Rock you, velvet and Cirque De Bijou were all brilliant. Singers were great and so were all the dancers and aerialists. Also loved Mary Jess, the British singer who wowed us all with her operatic singing. Also enjoyed the local Thai dancers show, the Australian tap pack show and music shows by 2 of the singers from the production shows. In fact there wasn't a single show we didn't like which was a first as usually there always a few shows we don't end up liking. The cruise director, Dan, seemed to do a good job and also sang in the bands in spinakkers lounge. However we were shocked to see him telling off some junior staff when we docked in Hong Kong that they couldn't get off the ship until all passengers were off the ship. That is no way to talk to anyone, no matter how senior you are to them. Other than that he was always approachable and friendly.

The other bands who played music around the ship were not as good as what we have experienced on other ships. There were very few activities during sea days with only 1 afternoon movie on each of the 4 sea days. We were given popcorn on 2 of those days but not the other 2. Probably ran out. NCL should certainly be screening more movies especially on sea days. Also lack of daytime activities during sea days was a disgrace. Luckily we had 3 good sunny sea days so most people were busy around the pool area. However on our last overcast and cooler sea day, there seemed to be nothing much to do around the ship.

The captain of the ship could hardly ever been heard or seen. In fact we didn't hear him for first 2 days. Also he wasn't present at the finale show. An apology regarding the tendering chaos at Koh Samui (more about that later) came 2 days later. In our recent cruises, we have got used to captains who have been very visible around the ship and making announcements and jokes over the tannoy system. However this captain didn't seem to enjoy interacting with his guests.

The first port of call was Koh Samui. This was the only port where ship had to tender. It was a beautiful sunny day and tendering process started early in the morning. We took an excursion to see temples and views of Koh Samui which was great. As we were on the tour, we didn't need a tender ticket to get off ship so were one of the first ones to get off. Tour finished at lunch time after which we went around the town and got back to tendering area around 2.30 or so. We were one of the lucky ones to get a tender back as soon as we got there. However thereafter it seems some people were queuing up for 3 hours or so to get a tender back. We were not sure what was happening as no announcements were made at the time. We were supposed to depart by 5pm but we didn't leave till around 9pm as passengers couldn't be brought back to the ship. Later we found out that due to change in tides, they couldn't load tender boats to full capacity. However that should have been known in advance and arrangements made to bring guests back from another tendering area. Lack of information to guests on ship was frustrating and captain only apologised regarding that 2 days later which is not good. If an incident happens, passengers need to be informed as soon as possible.

We were in lam Chabong (gateway to Bangkok which is 2.5 hours away and Pattaya which is an hour away) for next 2 days. On the first day we did canals and Royal barges tour in Bangkok which was excellent with a great meal at a 5 star hotel. A lovely sunny but very humid day. Got back to ship around 6pm that day. Next day was another hot and sunny day and we did an ancient city tour near Bangkok which was very interesting too. Ship departed at 4pm that day and we were back an hour before that. The problem with this port is that it's too far away from the main cities. So one couldn't enjoy the night life offered by any of these 2 cities unless you were prepared to pay extortionate taxi costs (as no shuttles were offered at night). The ship should make arrangements for this for any overnight ports so guests can enjoy nightlife at these ports. Also, if you didn't do an excursion, the costs of day time shuttles to Bangkok were quite high. I'm sure guests wouldn't have minded paying for night time shuttles rather than for taxis. So in our opinion, this was a wasted overnight port and would have rather been in a port like Halong bay overnight to enjoy the nightlife offered there as it was easy to get into town from port area.

This was our last port in Thailand. Next day, we were in Cambodia (Sihanoukville). We enjoyed this port and did a lovely excursion to temples, market and beaches on a sunny and hot day. However would have loved to visit Angkor Wat if we had an overnight stop. The main reason people visit Cambodia is to see Angkor Wat. So an overnight stop here rather than in Lam Chabong would have been better. Anyway, will have to make another trip to Cambodia too see that.

After a day at sea, we entered Vietnam. Our first port was Saigon however the city was over an hour away from port. It was very hot and humid again. Very busy city with lots of motorbikes everywhere. It was a long day (over 9 hours) and we visited Buddhist pagoda, market, notre dam cathedral, presidential palace, lacquer showroom and were given 1.5 hours free time in between. No lunch was included. In fact not even a bottle of water was provided on this long day. Very difficult to cross busy roads in this city as hardly any pedestrian lights and no one pays attention to zebra crossings. Good to see this city once but would never go back there again.

We had another sea day and then visited chan May in Vietnam where we did an excursion to see Da nang and marble beach. Had a good day sightseeing, visiting a museum, temple, da nang beach and a marble showroom but didn't actually see marble beach as it was a private beach for the 5 star hotels there. So not sure why the excursion had marble beach in its title. However we enjoyed the day which was once again hot and humid.

The last stop in Vietnam was Ha long bay which was the highlight of this cruise. It was a misty day but luckily no rain which was forecast. We did a junk boat cruise around the islands and visited a cave which was very interesting. In the afternoon we walked to a local theme park and went on some really good roller coasters there. Surprised that the entry free to theme park including unlimited rides was only US $2 each. However when we tried to walk around the town area, we were hassled by guys on motorbikes trying to sell you stuff. So we returned back earlier.

After another day at sea, we docked in Hong Kong. Debarkation was smooth on ship's part. However after a smooth immigration, the queue to get out of baggage area was long as there was not enough ground transportation for everyone as 2 ships were disembarking at same time. For Hong Kong to have such a nice new terminal and not have enough ground transportation for 2 ships, was a surprise. Hopefully it was a one off situation and doesn't happen regularly. We were out of the baggage area by 10.15 or so. We took a MTR tube to Hong Kong station which has down town facilities to check in luggage for certain flights. We got our boarding passes and then went to explore the beautiful city before returning back at night to take train to airport. All went very smoothly with no hiccups and we arrived back to London next day morning.

On the whole I would highly recommend this cruise to anyone wanting to see highlights of Far East countries like Vietnam without any hardship involved. The itinerary was great but if they make minor changes in future like having overnight stop in Cambodia or Ha long bay, it would only make it better. The ship was great and I would give 4.5 stars for the cruising experience. Definitely one of our best cruises ever.

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