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We just disembarked from this cruise and we feel SCAMMED. Be ready for subpar service, a rundown ship, a truly awful excursion selection (and team) and a terrible schedule. Communication is at a minimum on the MSC Armonia - we ended up being booked on a WeightWatchers cruise. Be careful booking with MSC, the WW participants were kind - but imagine if they book a less hospitable cruise takeover. Overall, we were expecting a luxury Caribbean cruise line and instead non-WW guests were treated as an afterthought by staff. Furthermore, delays are not explained, arrivals and departures change on a whim, and you never truly know what you signed up for. Expect to be nickle and dimed every step of the way including a bill of over $200 for having your room cleaned, extra charge for tequila (even with the unlimited drink package), and fees for the internet package (THAT DOES NOT WORK). The excursions. Bad bad bad. The on-board excursions staff are rude. The excursions themselves are overpriced. Our tour in Havana was government sponsored propaganda with a guide who could barely speak English. The taxi drivers spoke better English than him. We ended up getting an amazing private tour the next day - riding in a 50s convertible isn’t worth the extremely high price. The ship itself is old and small - not a big deal, since that’s all that the Havana port can fit. The entertainment was bizarre. Sometimes we’d go to an event and it just wouldn’t be happening. This could be because more than half the ship was WeightWatchers and doing their own private events. It made nightlife quite boring. We would arrive to empty rooms where events were supposed to happen. One night, at midnight, the disco had all the strobe lights going while the house lights were on and no music was playing. Again, bizarre. Oftentimes, we’d arrive to the musicians playing to an empty room - I attribute this to the WW cruise diverting passengers and attracting a crowd less inclined to enjoy the nighttime entertainment. Most people took this cruise to go to Cuba - which is what MSC advertised. First of all, most (non-restaurants) places in Cuba close around 4-5 PM. Disembarking the ship by 3 means you have very little time to explore on your first day. Furthermore, Cuba (a Catholic country) is closed down on Sundays, so don’t expect any more on your second day. So the second half of your time in Cuba is minimized because a lot of shops and museums are closed. Some positives, our waiter at dinner was attentive and kind - but when we ate elsewhere the service didn’t match. The bartenders will also make you wait, even when no one else is at the bar. Our room was kept clean. Always plenty of seating on the open decks. It’s obvious that this cruise line isn’t aware what Americans enjoy, and has a very long way to go until I would ever recommend it.

MSC? More like MSCAM

MSC Armonia Cruise Review by ibcruisin999

3 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Cuba
  • Cabin Type: Interior Stateroom – Fantastica
We just disembarked from this cruise and we feel SCAMMED.

Be ready for subpar service, a rundown ship, a truly awful excursion selection (and team) and a terrible schedule.

Communication is at a minimum on the MSC Armonia - we ended up being booked on a WeightWatchers cruise. Be careful booking with MSC, the WW participants were kind - but imagine if they book a less hospitable cruise takeover. Overall, we were expecting a luxury Caribbean cruise line and instead non-WW guests were treated as an afterthought by staff.

Furthermore, delays are not explained, arrivals and departures change on a whim, and you never truly know what you signed up for.

Expect to be nickle and dimed every step of the way including a bill of over $200 for having your room cleaned, extra charge for tequila (even with the unlimited drink package), and fees for the internet package (THAT DOES NOT WORK).

The excursions. Bad bad bad. The on-board excursions staff are rude. The excursions themselves are overpriced. Our tour in Havana was government sponsored propaganda with a guide who could barely speak English. The taxi drivers spoke better English than him. We ended up getting an amazing private tour the next day - riding in a 50s convertible isn’t worth the extremely high price.

The ship itself is old and small - not a big deal, since that’s all that the Havana port can fit.

The entertainment was bizarre. Sometimes we’d go to an event and it just wouldn’t be happening. This could be because more than half the ship was WeightWatchers and doing their own private events. It made nightlife quite boring. We would arrive to empty rooms where events were supposed to happen. One night, at midnight, the disco had all the strobe lights going while the house lights were on and no music was playing. Again, bizarre. Oftentimes, we’d arrive to the musicians playing to an empty room - I attribute this to the WW cruise diverting passengers and attracting a crowd less inclined to enjoy the nighttime entertainment.

Most people took this cruise to go to Cuba - which is what MSC advertised. First of all, most (non-restaurants) places in Cuba close around 4-5 PM. Disembarking the ship by 3 means you have very little time to explore on your first day. Furthermore, Cuba (a Catholic country) is closed down on Sundays, so don’t expect any more on your second day. So the second half of your time in Cuba is minimized because a lot of shops and museums are closed.

Some positives, our waiter at dinner was attentive and kind - but when we ate elsewhere the service didn’t match. The bartenders will also make you wait, even when no one else is at the bar. Our room was kept clean. Always plenty of seating on the open decks.

It’s obvious that this cruise line isn’t aware what Americans enjoy, and has a very long way to go until I would ever recommend it.
ibcruisin999’s Full Rating Summary
Enrichment Activities
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Cabin Review

Interior Stateroom – Fantastica
Cabin I2
The cabin’s are fine, but they could use some fresh carpeting and new bathroom applicances. There were no pens in our room, which made filling out our Cuba visa more headache than necessary since we had to hunt down a pen.

Overall, we didn’t really spend much time in them, so we have no major complains.
Tormalina Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins