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Terrible customer service from concierge desk and customer relations manager. Kids club very unaccomodating and there’s nothing else for young kids to do on board other than swim, which given the cold wasn’t possible a lot of the days. I wouldn’t recommend this ship for anyone with children. Waiters were amazingly friendly and helpful throughout. Manager from kids club is in the wrong type of employment. Shows were rubbish, you can see no effort has gone in to regursal or the choreography. Bar staff at the top bar near the pool were amazing. This ship really just caters to older / retired travellers without children. No nightlife on board. Shopping had a poor selection, again nothing really for children. Sad that this was my first cruise experience. I will never recommend Celebrity to anyone. Poor value and service for money. Very dissatisfied. I had a second cruise booked before going and upon returning home I cancelled it, lost service for the travel agents too.

Poor customer relations, poor facilities for toddlers.

Celebrity Eclipse Cruise Review by daniel.b147

3 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: South America
  • Cabin Type: Deluxe Veranda
Terrible customer service from concierge desk and customer relations manager. Kids club very unaccomodating and there’s nothing else for young kids to do on board other than swim, which given the cold wasn’t possible a lot of the days. I wouldn’t recommend this ship for anyone with children. Waiters were amazingly friendly and helpful throughout. Manager from kids club is in the wrong type of employment. Shows were rubbish, you can see no effort has gone in to regursal or the choreography.

Bar staff at the top bar near the pool were amazing.

This ship really just caters to older / retired travellers without children.

No nightlife on board.

Shopping had a poor selection, again nothing really for children.

Sad that this was my first cruise experience. I will never recommend Celebrity to anyone.

Poor value and service for money. Very dissatisfied. I had a second cruise booked before going and upon returning home I cancelled it, lost service for the travel agents too.
daniel.b147’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 3 to 6
Ages 7 to 9
Service
Onboard Experience
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Cabin Review

Deluxe Veranda
Cabin 1C 9214
Cleaner was excellent and very friendly.
Vista Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins