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Family vacation 2 adults/2 teens This was our first experience cruising with NCL and will most certainly be out last. We have sailed with Celebrity, Princess and Carnival before. This ship was underwhelming on many levels. No real "wow" factor at all. I am pretty certain that 60-70% of the passengers were college kids who were there to party hard. Drunk all the time, filling up the hot tubs for hours on end, rowdy, vaping, out of control. Partying up and down the hallways till the early morning hours. Music and live entertainment around the pool area was so loud you could hardly talk to one another. Felt like we were on a college booze cruise! Water slide was closed for 1/2 of a sea day. Line ups were crazy, the whole 5 days, to get on, to get off, to get into restaurants, to get drinks, to get food, to tender, to go ashore. Sometimes 8-10ppl in line for omelette station at breakfast with one person making them. Service for the most part was either non existent or unacceptable. Had to wait 2 to 3 ppl deep to get drinks at the bars even for soft drinks! It quickly became like a chore. Wait times ranged from 10-30 min! Sail away party the wait for a drink was 30 min. No drink service at loungers. Getting drinks only toward the end of our meal at Taste, no quality checks....... Our speciality dinners had issues as well and after pre paying tax and gratuities we were so disappointed with the level of service. I will never pre pay gratuities again. We were booked for 7:30 at Teppanyaki. Did not get seated till 7:50/55 and did not have a chef till 8:07. The couple sitting with us said their reservation was for 8. We booked the 7:30 time slot months ago for a reason and ended up eating an an hour later. The female server was all attitude, not friendly at all, did not smile, had to ask for refills on drinks. Our dinner at Cagney steakhouse was just ok, most of the food was delicious but the service was unattentive. No quality checks, waiting forever for drinks and sides, luke warm food, some sides over cooked. Not once was everything as it should be on vacation. My $180 wifi package wasn't working that well. Had to be reset by customer service on 3 occasions. Our premium beverage package didn't even include bottled water, fresh juice bar, and cappuccino....... Will never book NCL again

Never again

Norwegian Epic Cruise Review by bellabeesr

2 people found this helpful
Trip Details
Family vacation 2 adults/2 teens

This was our first experience cruising with NCL and will most certainly be out last. We have sailed with Celebrity, Princess and Carnival before. This ship was underwhelming on many levels. No real "wow" factor at all. I am pretty certain that 60-70% of the passengers were college kids who were there to party hard. Drunk all the time, filling up the hot tubs for hours on end, rowdy, vaping, out of control. Partying up and down the hallways till the early morning hours. Music and live entertainment around the pool area was so loud you could hardly talk to one another. Felt like we were on a college booze cruise!

Water slide was closed for 1/2 of a sea day. Line ups were crazy, the whole 5 days, to get on, to get off, to get into restaurants, to get drinks, to get food, to tender, to go ashore. Sometimes 8-10ppl in line for omelette station at breakfast with one person making them. Service for the most part was either non existent or unacceptable. Had to wait 2 to 3 ppl deep to get drinks at the bars even for soft drinks! It quickly became like a chore. Wait times ranged from 10-30 min! Sail away party the wait for a drink was 30 min. No drink service at loungers. Getting drinks only toward the end of our meal at Taste, no quality checks.......

Our speciality dinners had issues as well and after pre paying tax and gratuities we were so disappointed with the level of service. I will never pre pay gratuities again. We were booked for 7:30 at Teppanyaki. Did not get seated till 7:50/55 and did not have a chef till 8:07. The couple sitting with us said their reservation was for 8. We booked the 7:30 time slot months ago for a reason and ended up eating an an hour later. The female server was all attitude, not friendly at all, did not smile, had to ask for refills on drinks. Our dinner at Cagney steakhouse was just ok, most of the food was delicious but the service was unattentive. No quality checks, waiting forever for drinks and sides, luke warm food, some sides over cooked. Not once was everything as it should be on vacation. My $180 wifi package wasn't working that well. Had to be reset by customer service on 3 occasions. Our premium beverage package didn't even include bottled water, fresh juice bar, and cappuccino.......

Will never book NCL again
bellabeesr’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Ages 13 to 15
Service
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Cabin Review

Family Balcony
Cabin B2
Joining family balcony cabins (2) ~ mid ship
Terrible layout, separate toilet & shower with sink/mirror at the foot of the bed! Carpet and couch dirty and stained. One of the light bulbs was burnt out (asked to have it fixed and it was done) Wanted our balcony walls open to each of our joining cabins but it was only unlocked for one day. Used dishes/glasses left in room after being made up on several occasions. Mini fridge was never unlocked.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins