After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all.
Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon.
That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children.
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all.
Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon.
That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children.
GiGi, assistant Housekeeping Manager offered a $100 obc which we declined and they posted anyway. This was our third Norwegian cruise Getaway 2016 and Escape 2017 (RCL Oasis was 2018). Not a great start to our annual vacation.
In fairness, our steward did an "ok" job the rest of the week. I don't know if he was the reason our cabin was in such bad shape the first day, but he seemed to keep things in order the rest of the week. The first impression seemed to overshadow the week :(
Beautiful port to depart from. Smooth embarkation.
Walked around town. Third time there, great views and good time to hang on the ship.
Sailing in and sailing away are the best parts of Nassau. The locals around Nassau are a bit of a downer, so go for a quick walk, then we stay on the ship :)