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We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore. We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been refurbished so I was expecting more. The fridge didn't really work and was obviously very old. The sink, loo and shower were old and had lost their shine. The decor in the rest of the ship was much better and I had no complaints. It was very clean throughout. The restaurant food was average, but he horizon was awful. The food and drink in the horizon was served on plastic plates and cups. Wine in a plastic beaker is not my thing!. The buffet are was small and tried to offer a little bit of everything, so it was really difficult to make a meal that really went together. Great if you don't mind curry, stew and pasta on the same plate! We only ate there once! The sit-down restaurant staff were lovely and helpful. Bottles of wine are exortionate. Beware: the wine list is misleading with starting prices only - we thought we were buying wine for $32 which ended up being $38 .... and yes these were the cheapest on the list! Cocktails cost about £8. Generally drinks are not cheap. We bought some wine and cokes on a shore visit. Although there was no quibble about this you could only drink these in your room. The theatre was large and comfortable. Only very late comers struggled to get seats. The ship's entertainment was excellent and the inhouse shows were better than the invited acts. On the top deck there was an outside cinema. Blankets were issued at night on the sun loungers for guest comfort - a nice touch. During the day, we didn't struggle to get sun loungers on the deck. There seemed to be plenty do on ship. Although their audience participation stuff needs work, i.e. two members of the audience being given ping pong bats (?) and asked to play a childs word game. e.g. name the decks on the ship - you're out if you repeat or can't name one!! Shore excursions were very expensive compared to the last three cruises I had been on. Some were very rushed: The Singapore Zoo/breakfast with the orangutans was really disappointing. There was simply no time to enjoy the zoo. By the time we got there, we had about two hours. With time lost waiting around, we had a rushed 25 minute breakfast and a queue to have a rushed photo with the orangutans. It left about an 1.5 to go around the whole zoo. Not sure why it was so rushed when the boat did not leave for hours after we got back. The zoo is generally very good with a positive feel for animal welfare, although it was not nice to see the leapard pacing up and down in its small cage. The city tours in Bangkok and in Vietnam were excellent - long days but well worth it. Princess's Thailand tours were very dissappointing with very little on offer, unless you wanted to vist a spa hotel (why??), wanted to vist an elephant Kraal, or monkey demonstrations. When I check on line ALL their animal centred tours had allegations of cruelty. It was shocking to me that a cruise company would support any tour with such allegations against them, especially when Ko Samui has an elephant sanctuary which it could have been supported!!! Lastly, the service from the steward and in the restaurants was very good. The same could not be said of the coffee bar staff, who appeared put out by customers. The upper deck grill, who had two guys that phaffed about. I watched them for 10 mins, whilst standing in a queue of 8 people ,while one put onion on a tray of lettuce and one assembled burgers nobody had ordered. They were like this every day until one day the head chef turned up and they both moved double time. The disembarkation/embarkation acted like airport custom's officers are were generally moody and didn't crack a smile. I have travelled with P & O and Tui and Princess is my least favourite cruise company so far.

My least favourite cruise company so far

Sapphire Princess Cruise Review by RedNightSky

Trip Details
  • Sail Date: February 2019
  • Destination: Asia
  • Cabin Type: Balcony
We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore.

We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been refurbished so I was expecting more. The fridge didn't really work and was obviously very old. The sink, loo and shower were old and had lost their shine.

The decor in the rest of the ship was much better and I had no complaints. It was very clean throughout.

The restaurant food was average, but he horizon was awful. The food and drink in the horizon was served on plastic plates and cups. Wine in a plastic beaker is not my thing!. The buffet are was small and tried to offer a little bit of everything, so it was really difficult to make a meal that really went together. Great if you don't mind curry, stew and pasta on the same plate! We only ate there once! The sit-down restaurant staff were lovely and helpful. Bottles of wine are exortionate. Beware: the wine list is misleading with starting prices only - we thought we were buying wine for $32 which ended up being $38 .... and yes these were the cheapest on the list! Cocktails cost about £8. Generally drinks are not cheap. We bought some wine and cokes on a shore visit. Although there was no quibble about this you could only drink these in your room.

The theatre was large and comfortable. Only very late comers struggled to get seats. The ship's entertainment was excellent and the inhouse shows were better than the invited acts. On the top deck there was an outside cinema. Blankets were issued at night on the sun loungers for guest comfort - a nice touch. During the day, we didn't struggle to get sun loungers on the deck. There seemed to be plenty do on ship. Although their audience participation stuff needs work, i.e. two members of the audience being given ping pong bats (?) and asked to play a childs word game. e.g. name the decks on the ship - you're out if you repeat or can't name one!!

Shore excursions were very expensive compared to the last three cruises I had been on. Some were very rushed: The Singapore Zoo/breakfast with the orangutans was really disappointing. There was simply no time to enjoy the zoo. By the time we got there, we had about two hours. With time lost waiting around, we had a rushed 25 minute breakfast and a queue to have a rushed photo with the orangutans. It left about an 1.5 to go around the whole zoo. Not sure why it was so rushed when the boat did not leave for hours after we got back. The zoo is generally very good with a positive feel for animal welfare, although it was not nice to see the leapard pacing up and down in its small cage.

The city tours in Bangkok and in Vietnam were excellent - long days but well worth it.

Princess's Thailand tours were very dissappointing with very little on offer, unless you wanted to vist a spa hotel (why??), wanted to vist an elephant Kraal, or monkey demonstrations. When I check on line ALL their animal centred tours had allegations of cruelty. It was shocking to me that a cruise company would support any tour with such allegations against them, especially when Ko Samui has an elephant sanctuary which it could have been supported!!!

Lastly, the service from the steward and in the restaurants was very good. The same could not be said of the coffee bar staff, who appeared put out by customers. The upper deck grill, who had two guys that phaffed about. I watched them for 10 mins, whilst standing in a queue of 8 people ,while one put onion on a tray of lettuce and one assembled burgers nobody had ordered. They were like this every day until one day the head chef turned up and they both moved double time. The disembarkation/embarkation acted like airport custom's officers are were generally moody and didn't crack a smile.

I have travelled with P & O and Tui and Princess is my least favourite cruise company so far.
RedNightSky’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC A224
The woodwork had that dated orange look. The fridge really did not work and was clearly old and tired. The bathroom sink and shower tray were old and had lost their shine. The balcony had been given a blue, plastic floor covering with looked a bit bodged and was uncomfortable on bare feet. The patio doors were heavy and did not slide easily - a problem if you are quite frail. There were no coffee making facilities in the bedroom, but you could order a hot drink to your room - a bit of a pain. The duvet were only wrapped in sheeting and not in a secure duvet cover, which felt unhygenic to me. The duvet easily became exposed if you had a restless night. On the positive, the bed was very comfortable and the room steward was lovely and very accommodating.
Lido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews

  • Koh Samui
    Beautiful Beach, but littered with plastic bottles washed up from the sea. Not suitable for children as waves were strong - fun for body boarders. There are sun loungers you can purchase - cost about £4-£5 but you will need Thai Baht to pay. Hawkers on the beach were there but not too pushy.
    View All 11,857 Koh Samui Cruise Port Reviews
    View Cruise Critic's Koh Samui Cruise Port Review
  • Singapore Zoo
    Lovely zoo (although the leopard needs a bigger cage - sad to see it pacing up and down). On the whole very good animal welfare. Not enough time to visit the zoo. 25 mins on a rushed buffet breakfast and a two second photo with the orangutans. No care taken over photos - staff just wanting to get the queue down! We had about and 1.5 hours to see the zoo - missed loads of animals - no time to see them. Rushed back to the boat which did not leave for another couple of hours!! Wished we had made our own way there, which would have been simple on public Singapore transport.
    View All 6 Singapore Zoo Reviews