First day out we encountered severe wind gusts up to 115 MPH which caused our ship to tilt to a 45 degree angle. Scary yes, but even more alarming the lack of an acceptable explanation from the ship's captain. Injuries were sustained, property destroyed and or broken, and the only explanation "we encountered a severe wind gust". It was like explain nothing and hope no-one asks as the captain's approach. Passengers had to wait till the first port call to hear the details of our experience from outside reporting venues. Lack of communications in a situation such as ours only fires up anxiety and fear; this being the only area our captain was successful at... Aside from that the buffet meals were nothing more than truck stop quality; big disappointment. The bars were not consistent in the quality of drinks offered; some were spot on, some were poor. The same can be said of the wait staff.
My TV was non functional for three days. After repeated calls a tech arrived only to find the problem was a loose wire. On a positive note the ship was presented in a clean state and offered a nice variety of activities, the ship was easy to navigate because of posting, and embarking and disembarking the ship was easily done. My gut feeling though is - never again on the cruise ship Escape. The ship needs a new captain, new hotel manager, and the existing chef to step up to the plate a tad more.
Our cabin was maintained very well, our steward addressed all our needs, Our steward was a fine gentleman and represented the cruise line very well.