Let me start on embarkation.( Who cares about Miami, not at all impressed) Total chaos was the order of the day. Was told to sit and wait, but yet people arriving 20 to 30 minutes after were boarding. NCL's employees had no clue how to handle the situation,one couldn't even find an outlet to plug in a PA.
Finally get to the cabin. At first was pleasantly surprised. Remote for tv was taped together, had to hold battery cover to change channels. Shelves and counters were so dusty and filthy that my wife took a facecloth and dampened it to wipe everything down. Book with info about the ship and services was missing (requested one and received it next day). Other then that cabin was OK.
Purchased Pepsi program for drinks. Well every time we went up to the bars to get a refill most of the time the bartenders would ignore you or walk to the other side because they were not getting a tip for that drink.
Food in the buffet was mediocre to say the least. It shouldn't be called a buffet, more like high school cafeteria. (Better food in cafeteria) Pastries were not made on the ship looked like the were purchased at Sam's Club. Main ding was more of cruise line quality no complaints there. Tsars for lunch was surprised, grilled cheese sandwich on menu this is " Fancier restaurant". (laugh).
Entertainment was pretty good except Jean Paul or whatever his name was. ( Did a routine for about 30 minutes with a ketchup bottle) yawn. Tim Kaminski was funny, and Cirque DE Bijou was excellent.
Overall ship was ok, RCCL ships and staff outclass NCL by 100%.
Express disembarkation was the best part. While wait to get off the ship was speaking to a number of other couples. (Various ages) One couple who stated this was their 24th cruise, and had taken some on other cruise lines stated that this was the worst one they had ever been on. A number of other's also stated the they were disappointed on this ship.
I must say the side excursions booked thru NCL were well worth the money. Really enjoyed them. Sad to say the best times were off the ship.
Good location. Convenient location to elevators and quiet. Balcony is the way to go
Beautiful and excursions well worth the money
Did the ATV's thru the Rain Forest and had a great time
Mayan ruins were excellent to see. Tour guides knowledgeable and friendly