1. Home
  2. Cruise Reviews
  3. Empress of the Seas
Went on this cruise for several reasons, first cruise,never been to Key West and Cuba and travel with friends. For some reason Key West was changed to Grand Cayman, not happy. Once onboard the staff at every step of cruise did all they could to make you feel comfortable. They were knowledgeable and helpful. The ship is old and showed it's age. There was constant maintenance being done such as painting,replacing windows and repairing plumbing issues in bathrooms. By the way bathrooms were smelling like urine. The ice cream machines were constantly breaking down and some became inoperable. The pool did not open until the second day and the whirlpool after first day did not open any more. The entertainment was good to great as it was diversified. Something for everyone. The positive side of sailing on a small ship was the opportunity to meet new folks. Will cruise again but definitely not on Empress of The Seas.

Poor Cruise

Empress of the Seas Cruise Review by Skeet703

3 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Cuba
Went on this cruise for several reasons, first cruise,never been to Key West and Cuba and travel with friends. For some reason Key West was changed to Grand Cayman, not happy. Once onboard the staff at every step of cruise did all they could to make you feel comfortable. They were knowledgeable and helpful. The ship is old and showed it's age. There was constant maintenance being done such as painting,replacing windows and repairing plumbing issues in bathrooms. By the way bathrooms were smelling like urine. The ice cream machines were constantly breaking down and some became inoperable. The pool did not open until the second day and the whirlpool after first day did not open any more. The entertainment was good to great as it was diversified. Something for everyone. The positive side of sailing on a small ship was the opportunity to meet new folks. Will cruise again but definitely not on Empress of The Seas.
Skeet703’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Empress of the Seas price drops
250,000+ people have entered their email