After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The cabins are not that big, the balcony was tiny. The flat screen TV was out of the ark, was tiny and couldn't easily be seen from the bed. For 3 days the a/c didn't work properly, the fridge had to be changed as it also wasn't cold!
The food in La Terraze was excellent at breakfast and lunch, but awful at dinner. The main restaurant food was usually lukewarm, sometimes not cooked. The service was poor with little response to any complaints.
The complimentary wines were good, but bizarrely it is company policy to not have a list of complimentary wines. Instead you are presented with a white and a red as choice for the day. It is not made clear that there are other alternatives, and we spoke to several people who had no idea even late in the cruise.They do, however, have a long list of wines at extra cost! Incredibly, there was no complimentary NZ Sauv Blanc available for the entire cruise due to a procurement error. You have to play 20 questions with the sommelier to find what choice there is.This was incredibly annoying.
The staff were generally very friendly and helpful, the room attendant and butler were very efficient. Room service was efficient but again the food was usually cold.
The other guests made the cruise for us, together with a great itinerary and good weather.
There was general agreement that Silversea were overpriced, very disappointing and to be avoided in future.
Looks faded. Balcony very small. Bed and pillows excellent. TV tiny and hard to operate.
Bath long and comfortable, good toiletries. 3 days to fix a/c so uncomfortable at first.