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Pacific Aria Review

4.0 / 5.0
Editor Rating
314 reviews
1 Award

Disgrace to the cruise industry

Review for Pacific Aria to Australia & New Zealand
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2019

Chose cruise for the itinerary & offered 2 days in Cairns. We are from Canada & wanted to experience great Barrier Reef without being rushed. Cruising is our vacation style of choice & have cruised in excess of 30 cruises with other cruise-lines, mostly Princess.

Everything about the Aria was shameful! Maybe they know they have the monopoly of that route so don't feel effort is necessary. We were aware vessel was older & refurbished but were unprepared for the shabbiness & filthy state of the ship. Customer service was non-existent & downright rude from some servers/bar-tenders. This was the ONLY time I have ever been hungry on a cruise, the food was totally inedible. The buffet alternative "The Pantry" looked like a prison cafeteria & the food being slopped out on a tin plate looked even worse. The specialty restaurants served lukewarm or room temperature food, instead of hot or chilled ! The servers had no product knowledge, were ill-informed, or didn't speak English......or, plainly didn't care!

We demanded a refund for our purchased spa pkg on the first visit when nothing was working & the shower heads & hose had mould & mildew dripping down everywhere.

Cabin Review

Could not use balcony due to toxic fumes, paint splatters inside cabin & balcony, very shabby furnishings.

3 Helpful Votes
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