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The design of the ship, aside from the colossal blunder of the HVAC engineering of the Infinite Balcony, is very well thought-out. Never felt crowded in the public areas, and the cabins were designed to take advantage of any available space to create storage. The dining menu was average. Nothing very creative. Nothing memorable. Service was outstanding and the dining staff were universally friendly and accommodating. The entertainment was dreadful. Two almost identical troupes performing bizarre interpretive dance moves for 90 endless minutes, and not even that well. Met one of the performers following the first night's performance, and told him I had the same feeling I had when I first saw Blue Man Group... "What am I watching here?" He said that was their intent. What I didn't tell him was that with Blue Man Group, it was entertaining. With these guys, it was boring. There was a similar troupe doing a bad interpretation of Midsummer Night's Dream. We could only endure that show for 20 minutes. Guest entertainers ranged from boring to pretty darn good to excellent (the excellent one was Chad Chesmark, a comedian/magician who excelled at both crafts; highly recommend him). The main problem with this ship is that the higher-ups, the ones who decide on the entertainment and overall customer experience, are completely out of touch with their customer. The interpretive dance is a case in point. They run a well-oiled machine for both embarkation and disembarkation.

Totally Out of Touch With Their Customer

Celebrity Edge Cruise Review by Fish4Lobsters

11 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Western Caribbean
  • Cabin Type: Sunset Veranda Stateroom
The design of the ship, aside from the colossal blunder of the HVAC engineering of the Infinite Balcony, is very well thought-out. Never felt crowded in the public areas, and the cabins were designed to take advantage of any available space to create storage.

The dining menu was average. Nothing very creative. Nothing memorable. Service was outstanding and the dining staff were universally friendly and accommodating.

The entertainment was dreadful. Two almost identical troupes performing bizarre interpretive dance moves for 90 endless minutes, and not even that well. Met one of the performers following the first night's performance, and told him I had the same feeling I had when I first saw Blue Man Group... "What am I watching here?" He said that was their intent. What I didn't tell him was that with Blue Man Group, it was entertaining. With these guys, it was boring. There was a similar troupe doing a bad interpretation of Midsummer Night's Dream. We could only endure that show for 20 minutes.

Guest entertainers ranged from boring to pretty darn good to excellent (the excellent one was Chad Chesmark, a comedian/magician who excelled at both crafts; highly recommend him).

The main problem with this ship is that the higher-ups, the ones who decide on the entertainment and overall customer experience, are completely out of touch with their customer. The interpretive dance is a case in point.

They run a well-oiled machine for both embarkation and disembarkation.
Fish4Lobsters’s Full Rating Summary
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Cabin Review

Sunset Veranda Stateroom
Cabin SV 7313
Thank God we didn't get one of the Infinite Balconies.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins