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I was escorting a group of 41. Our first day out was delayed 1 day due to wind. We made the best of it and got a hotel in Secaucus NJ (Red Roof Plus---EXCELLENT CLEAN HOTEL). Everyone disappointed we lost 2 port stops (SanJuan and StKitts) Embarkation went very smoothly tho I think that leaving a day late left the terminal just to our ship. Disembarkation is always a crapshow in NYC and we had 5 Carts of luggage and the first 4 went out ok...the 5th was delayed like 15 minutes....BECAUSE THE WORKERS WERE ALL ON BREAK. I have been on the Gem in 2010 and was very disappointed with almost everything.But In 2019 it has definitely improved a lot. Better food, better service (in general), and I like the size of the Gem compared to the Breakaway. All in all it was a good cruise, happy to get away to 85 degrees when at home it was 0 degrees and snow. There is room for improvement and I get the feeling that the best of the NCLs staff is sent to the bigger newer ships as there is a definite difference between the Gem and Breakaway as far as service as a whole. Again, many individuals went above and beyond but there are still some service issues similar to 2010. - Osheehans for service was hit or miss. and 1 day at 11am it was CLOSED---a 24/7 restaurant....closed when all other restaurants were closed. The food is good (except the apple pie). Actually pie in general on the ship---not good at all. - The cruise director was NON-EXISTENT. I didn't even really know her name until like day 2. I saw her 4 times on an 11 day cruise. I remember TamTam from 2017 on the Breakaway and this person (I think Lorena) was just not engaging or anywhere to be found. Aris the activity staff member SHOULD BE THE CRUISE DIRECTOR. - The Bali Hai bar had the best consistent service with the most pleasant servers. Will, Nikolai & Oliver know how to service a busy crowd always with a smile and pleasantry. The Grand Pacific staff was very good. On one day 1 of our 3 tables having very slow service (I think they lost our order ticket) and many things were wrong. - Alvin in Bliss lounge was awesome. So attentive and always smiling. We chose the Gem for its size and the itinerary. I can't say it was the best cruise I've been on but it was good. Good value in cost and of course the drink package. Not sure I'd choose the Gem again unless it had a great itinerary.

Started out windy, but the Moscow Mule helped us forget that.

Norwegian Gem Cruise Review by luv2tvl607

Trip Details
  • Sail Date: February 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Balcony
I was escorting a group of 41. Our first day out was delayed 1 day due to wind. We made the best of it and got a hotel in Secaucus NJ (Red Roof Plus---EXCELLENT CLEAN HOTEL).

Everyone disappointed we lost 2 port stops (SanJuan and StKitts)

Embarkation went very smoothly tho I think that leaving a day late left the terminal just to our ship.

Disembarkation is always a crapshow in NYC and we had 5 Carts of luggage and the first 4 went out ok...the 5th was delayed like 15 minutes....BECAUSE THE WORKERS WERE ALL ON BREAK.

I have been on the Gem in 2010 and was very disappointed with almost everything.But In 2019 it has definitely improved a lot. Better food, better service (in general), and I like the size of the Gem compared to the Breakaway.

All in all it was a good cruise, happy to get away to 85 degrees when at home it was 0 degrees and snow.

There is room for improvement and I get the feeling that the best of the NCLs staff is sent to the bigger newer ships as there is a definite difference between the Gem and Breakaway as far as service as a whole. Again, many individuals went above and beyond but there are still some service issues similar to 2010.

- Osheehans for service was hit or miss. and 1 day at 11am it was CLOSED---a 24/7 restaurant....closed when all other restaurants were closed. The food is good (except the apple pie). Actually pie in general on the ship---not good at all.

- The cruise director was NON-EXISTENT. I didn't even really know her name until like day 2. I saw her 4 times on an 11 day cruise. I remember TamTam from 2017 on the Breakaway and this person (I think Lorena) was just not engaging or anywhere to be found. Aris the activity staff member SHOULD BE THE CRUISE DIRECTOR.

- The Bali Hai bar had the best consistent service with the most pleasant servers. Will, Nikolai & Oliver know how to service a busy crowd always with a smile and pleasantry.

The Grand Pacific staff was very good. On one day 1 of our 3 tables having very slow service (I think they lost our order ticket) and many things were wrong.

- Alvin in Bliss lounge was awesome. So attentive and always smiling.

We chose the Gem for its size and the itinerary. I can't say it was the best cruise I've been on but it was good. Good value in cost and of course the drink package. Not sure I'd choose the Gem again unless it had a great itinerary.
luv2tvl607’s Full Rating Summary
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Cabin Review

Mid-Ship Balcony
Cabin BA 10576
The cabins are a bit small but doable. Much smaller than the balconies on the Breakaway.
The big joke in our group is if you bend over in the bathroom you will flush the toilet with your tushie.
Our Cabin steward Raymond was awesome.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins