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This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise. Some differences that we noticed...MSC has changed some of the packages and ways of doing business. Some changes were positive but some were less interesting. Nothing major to report or complain about but we did hear rumors that MSC would be eliminating the "kids sail free" program. That would be a major disappointment if that happens and would impact our decision making process in choosing a cruise line. One of the highlights of the cruise was seeing familiar faces on board and the customer service. Carlos from the entertainment team is always a pleasure and so was seeing the main waitress (sorry I don't remember her name) from the sports bar. We were especially pleased to see and chat again with the event manager, Mohamed, as his service is second to none. Assets like Mohamed are one of the main reasons why we keep coming back to MSC. One word of advice for the cruisers considering MSC...MSC still remains in purgatory as they try to penetrate the North America market but hangs on to it's European roots. Very diverse culture of clients that doesn't necessarily impress some Americans. The food, feel, entertainment and culture onboard is very European and we noticed that many people tend to prefer familiarity of a U.S. based/themed ship. IMO MSC needs to be more forthcoming and advertise that they're a European themed cruise so that the American clientele is not surprised when they're onboard.

Very pleased with our cruise. Staff fantastic. Can't wait to sail with MSC again.

MSC Divina Cruise Review by Simports

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise.

Some differences that we noticed...MSC has changed some of the packages and ways of doing business. Some changes were positive but some were less interesting. Nothing major to report or complain about but we did hear rumors that MSC would be eliminating the "kids sail free" program. That would be a major disappointment if that happens and would impact our decision making process in choosing a cruise line.

One of the highlights of the cruise was seeing familiar faces on board and the customer service. Carlos from the entertainment team is always a pleasure and so was seeing the main waitress (sorry I don't remember her name) from the sports bar. We were especially pleased to see and chat again with the event manager, Mohamed, as his service is second to none. Assets like Mohamed are one of the main reasons why we keep coming back to MSC.

One word of advice for the cruisers considering MSC...MSC still remains in purgatory as they try to penetrate the North America market but hangs on to it's European roots. Very diverse culture of clients that doesn't necessarily impress some Americans. The food, feel, entertainment and culture onboard is very European and we noticed that many people tend to prefer familiarity of a U.S. based/themed ship. IMO MSC needs to be more forthcoming and advertise that they're a European themed cruise so that the American clientele is not surprised when they're onboard.
Simports’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Service
Onboard Experience
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2
Cabin was spacious and always clean. No issues or complaints.
A shout out to Ozzy who took care of us for the period of the cruise. Very friendly, always smiling and the stateroom was always clean.
Cupido Deck Inside Cabins, Balcony Cabins