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Celebrity Constellation Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,827 Reviews

Celebrity Let Down

Celebrity Constellation Cruise Review by Kay Annan

3 people found this helpful
Trip Details
  • Sail Date: Feb 2019
  • Destination: Asia
  • Cabin Type: Ocean View 5

Went on a far east cruise on the Celebrity Constellation.

Firstly, our taxi didn't turn up to take us to the hotel for our overnight stay. When asking anyone from Celebrity Cruises they couldn't help us as they couldn't speak English. (we werent the only ones this happened to)

While waiting to check in and board ship in Shanghai, we was shunted from place to place with no where warm to sit. (it was very cold)

The staff was amazing so no issues there what so ever !!!

But the price on board ship was so extortionate. The WIFI and Excursions was so overpriced.

If we hadn't got a drinks package in place, I have no idea what we would have done.

The ship docked in cargo type docks in the middle of nowhere. So, if you didn't have an excursion booked then you had nowhere to go. We ended up taking two trips just to get of ship. $49 just take us to Danang for a 4-hr trip which got cut to 3hrs which was not good enough for the amount they were charging. We complained and got a 30% refund. The second one was Singapore night at a glance, which most of it was done on foot and cost a grand total of $99 each for 3.5 hrs long trip.

They only had American dollars on boardship. They should have had the relevant monies needed for each port docked at.

The food on board was mainly rice type dishes and stir fry, very little of anything English. And you need very long arms to get the things from the back in the buffet.

Ridiculous to have to pay to go in speciality restaurants. ( Just my opinion)

To top it off we had to wait in airport for our flight home for over 12hrs because of turn around.

All in all, very disappointing as this was for our 30th wedding Anniversary and my Husbands 60th Birthday. we saved long and hard for it.

A big let down !!


Kay Annan's Full Rating Summary
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Cabin Review

Ocean View 5
Cabin 05 3036

The Cabin was lovely a bit worn but very clean. The cabin staff was amazing too.


Port & Shore Excursion Reviews

Shanghai

Was told they would except any visa or mastercard. No they didn't !!!

We book the excursion it was a 4hr stay in the city to do what we wanted. But when we got there after 1.5 hr drive was told it was 3hrs and came back .

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Had a short bus ride to take a bum boat ride. then walking around the bar and restaurant area for 15 mins. got back on bus another small bus ride. went to a big shopping mall. watched water show. walked through the big shopping mall and up to the sky deck. 30 mins later back on bus and back to ship. So not worth anywhere near the $99 each we paid. Disgusting

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Bangkok (Laem Chabang)

Got a bus outside to Pattaya. way cheaper than if bought via ship. They didn't tell us about this bus. if we hadnt got off to have a look, we would not have gone anywhere. Could'nt afford ship excursions to go anywhere


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Kay Annan
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