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Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is beautiful and very impressive. The ship is also better laid out than QM2. We decided to pay a little more for the Britannia Balcony Club which simply gives you your own restaurant. We arrived, the manager introduced himself, walked us to our table and as I was sitting, preceded to tell me in front of other passengers that my dress was acceptable tonight but tomorrow I should were a jacket (no formal night this night), despite me wearing a sleeveless frock coat. Short story, complained, Maitre D apologised and stated that I was a good example for the ship to accept more modern dress modes - the main issue was the public berating, I could have been asked quietly as I entered. Dinner at the Veranda Restaurant was spectacular, the food totally amazing with great service and atmosphere. Our cabin steward was brilliant. Generally, staff need better training, when used asked them simple questions we were referred to the Purser's Desk or told to listen for announcements, bit much when you only wanted to know what timer the shops opened or directions to an activity. All staff on QM2 knew their drill. I found the ship dancers somewhat tardy and lack lustre compared to QM2. Maybe Cunard is struggling to adapt to Australian passengers. Personally, for the money, I was somewhat disappointed.

Beautiful Ship - Service needs to improve

Queen Elizabeth Cruise Review by Dracken64

3 people found this helpful
Trip Details
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2.

I have to agree with others, the embarkation was messy. The ships decor is beautiful and very impressive. The ship is also better laid out than QM2. We decided to pay a little more for the Britannia Balcony Club which simply gives you your own restaurant. We arrived, the manager introduced himself, walked us to our table and as I was sitting, preceded to tell me in front of other passengers that my dress was acceptable tonight but tomorrow I should were a jacket (no formal night this night), despite me wearing a sleeveless frock coat. Short story, complained, Maitre D apologised and stated that I was a good example for the ship to accept more modern dress modes - the main issue was the public berating, I could have been asked quietly as I entered.

Dinner at the Veranda Restaurant was spectacular, the food totally amazing with great service and atmosphere. Our cabin steward was brilliant.

Generally, staff need better training, when used asked them simple questions we were referred to the Purser's Desk or told to listen for announcements, bit much when you only wanted to know what timer the shops opened or directions to an activity. All staff on QM2 knew their drill. I found the ship dancers somewhat tardy and lack lustre compared to QM2. Maybe Cunard is struggling to adapt to Australian passengers. Personally, for the money, I was somewhat disappointed.
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