We chose the Seabourn Encore for 2 reasons: we wanted to see New Zealand and after trying other 6 star lines we wanted to try another. The itinerary was great. We had to miss Phillip Island because of the weather. That was ok with us; we really appreciate the captain taking safety so seriously. The rest of the stops were good. Embarkation in Sydney was fairly easy. The ship is clean and well maintained. The cabin was beautiful, thankfully because we spent a lot of time there. We were surprised that there were no USP ports on a fairly new ship, nor did they have electric do not disturb signs. There were plenty of 220 and 110 outlets throughout the cabin; except for the bathroom. The sea days were boring to say the least. They had trivia at noon. There were a few “conversations” which were lectures not conversations. The onboard entertainers may have been good, but were so loud we had to leave to protect our hearing. The other entertainers were all very good and varied from singer to musicians to comedy.
The food was uninspiring. The set menu was always a good option: Caesar salad, shrimp cocktail, steaks and lamb. The wine was cheap and the champagne was awful. We expected better than we got. The service was slow. We always had to ask for more water, even after we complained. A few days into the cruise you can fill out a form telling them what was needed. After a few days the restaurant manager talked to us about our problems, but nothing was done either in the main dining room or the other dining places. The bar service was just as bad. I guess, if they ignore you they don’t have to serve as often. The bar servers were uninformed about what was available.
Thomas Keller was the specialty dining place, but was a limited menu and not any better than the other restaurants.