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Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
323 Reviews

Best Cruise Ever!

Crystal Symphony Cruise Review by LARP

21 people found this helpful
Trip Details
  • Sail Date: Dec 2018
  • Destination: the Caribbean
  • Cabin Type: Crystal Penthouse with Verandah

This was our first luxury cruise and our travel agent highly recommended this line. We have sailed many times and the most recent had been with NCL Haven. While we loved the Haven, we hated the crowds, overwhelming smoke and mediocre food and service on the rest of the ship. We couldn’t wait to disembark. That was when our agent recommended we move up to Crystal. We will never go back.

From the first minute, we noticed the huge difference from other cruise lines. We were greeted by name immediately and by evey crew member. Honestly, before we sailed, we were greeted by our names by every crew member each time. I don’t know how the do it.

By the first day at sea, everyone knew our preferences. From Clarry at the pool to Jonathan at the Marketplace and Viktor at the Bistro. I could ask Clarry to leave a message for my husband and he would keep an eye out for him and relay the message. Anyone who has ever lost their husband on a cruise ship knows how impressive and helpful this is!

We enjoy good food and entertainment and Crystal impressed us more than we thought possible on both.

The entertainment was spectacular thanks to the regular ensemble, great costumes and programs. On top of that, it was a Jazz themed cruise with the most amazing visiting artists. Perry Smith jazz guitar was exceptional and Crystal should continue the relationship with this amazing artist!! Another huge shout out to Carl Wishnewski, best piano man since Billy Joel.

Umi Uma, by Chef Nobu is not to be missed. The miso cod is “last meal” worthy and the mushroom soup is sublime. We ate there twice and could easily have gone again. Don’t be worried if you don’t like sushi. There is plenty of variety for anyone. I love sushi but my husband doesn’t. His Kobe steak was one of the best he has ever had.

The main dining room was always available, we never waited. The food was excellent with a few exceptions. Shout out to Roger and our fav, Viktor as waiters!!

The pool was where we noticed the amazing crew that took care of is with outstanding service. Clarry, Kiko, Rikkii and Ronnie are fabulous! From cold drinks to cold towels and little treats throughout the day. Most surprising, from other cruises, deck chairs around the pool and elsewhere always available! I never had to fight for a deck chair at anytime of the day, even on sea days!!

Crystal passengers on our sailing were around 40 -80. Some younger some older.

There was one baby that everyone on the ship saw once. He was our great white whale in baby form. Everyone talked about the one sighting.

The passengers were a nice mix of US and internationals. Out of 860 passengers, we encountered 2, only 2, somewhat grouchy people. Everyone was just so friendly and enjoyable. Again, a first in our cruising experience.

The most important part of our cruise was our cabin and attendants. It’s literally your home for 2 weeks. While I am convinced there is not a bad cabin on this ship, we always want a balcony and this time we wanted to try the suite.

We selected the Seabreeze Penthouse with veranda and we are so glad we did. Our butler, Ay, the best on the ship! I’m serious. When we immediately booked another cruise, a first for us, we requested Ay. We never used our butler on the NCL Haven. He was never around. But Ay was omnipresent in the most unobtrusive way. He helped us switch reservations around as we met new friends and served a full dinner from the main menu to my husband on the first night as I had a raging migraine. He didn’t want my husband to miss out just because he was taking care of me. And for me, he brought the best consume I have ever had and a huge bucket of ice for my ice bag.

Mayori and Alexandra were our attendants who cleaned our rooms throughout the day with the loveliest smiles and service.

Our final shout out to Sergio the head concierge who was willing and able to do anything to make our first Crystal experience even better. And the Captain who was generous enough to invite us and a small group to his private quarters for cocktails. It was a unexpected surprise. Thank you.

We are Crystalized! We aren’t going back to the other lines. I am counting the days until our next sailing in December and trying to figure out how to squeeze another in between.

Choose Crystal. You will love it! You will never want to leave.

LARP's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Crystal Penthouse with Verandah
Cabin CP 9054

Great cabin. We thought it would be small but it was set up extremely well. The walk in closet is perfect and held everything. And we always overpack. The double sinks are nice. The shower excellent and large. I wish the toilets were as strong flush as the public toilets. It is frustrating doing the 3 flush just for a pee.

Port & Shore Excursion Reviews

Grand Turk

We just wanted off the dock and grabbed a beach chair for $20. Beautiful water, I swam all over. Very calm but rocky. Wear water shoes. We went to margaritaville after for a drink and music.


Very rough waters which isn't fault of Crystal but this excursion was not our favorite. The boat was not nice, the attendants were not very helpful. One man got seriously injured on the coral and the attendants were too busy flirting with a girl to assist him.

View All 52 Snorkeling Reviews

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