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Due to insufficient water, cruise operator purposely misleading and not informing us of the conditions, I would not recommend this company! We have enjoyed 25 luxury cruises and never had this experience. It turned out to one big bus ride through Europe. We were in Switzerland when they notified us by email that there might not be sufficient water in the river. We were not given any options. We subsequently found out that they had this problem for over a month. Even upon boarding the ship they continued to mislead us. Ultimately, they bused us through three countries to another ship, the AmaKristina. We never saw the charming towns or castles that were part of the cruise. Most of the ports and excursions that we were scheduled for never materialized. Dining was difficult because there is insufficient seating capacity for the number of passengers. The captain refused to allow us to sit at his table when we could not find seats. In fact, he was quite rude. We did not bother to unpack our suitcases as we were going to be bused to another ship. The cabin was extremely crowded as a result. Entertainment is mostly non existent. The crew works hard but that can not compensate the amount of money we spent for deceptive business practices engaged by the company.

Not enough water in the Rhine for Cruise

AmaStella Cruise Review by SbL125

Trip Details
  • Sail Date: November 2018
  • Destination: Europe
Due to insufficient water, cruise operator purposely misleading and not informing us of the conditions, I would not recommend this company! We have enjoyed 25 luxury cruises and never had this experience. It turned out to one big bus ride through Europe. We were in Switzerland when they notified us by email that there might not be sufficient water in the river. We were not given any options. We subsequently found out that they had this problem for over a month. Even upon boarding the ship they continued to mislead us. Ultimately, they bused us through three countries to another ship, the AmaKristina. We never saw the charming towns or castles that were part of the cruise. Most of the ports and excursions that we were scheduled for never materialized. Dining was difficult because there is insufficient seating capacity for the number of passengers. The captain refused to allow us to sit at his table when we could not find seats. In fact, he was quite rude. We did not bother to unpack our suitcases as we were going to be bused to another ship. The cabin was extremely crowded as a result. Entertainment is mostly non existent. The crew works hard but that can not compensate the amount of money we spent for deceptive business practices engaged by the company.
SbL125’s Full Rating Summary
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