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had terrible service at bars. bar tenders worked hard, but needed help to keep up. Drink package extremely too high. traveling friend did not drink, but was forced to pay $1,700 for both if interested. I just didn't drink that much on cruise. Just ok service at restaurants, even the specialty ones (3). Both cabin beds felt like they had nails poking out of them. Had to take pain pills to get thru the night. A lot of over charges that I am having to dispute. A lot of double charges. Charged for lot of drinks I did not receive and don't have receipts for so going to have to dispute those also. Embarkation took over hour and half after we got to pier just waiting in cab. Once inside like chaos boarding. Same for disembarking. Mile long waiting lines to get off! I waited until latest point to go get final bill so it would more likely be close to accurate only to find when I got home and checking credit card bill os all the erroneous charges that even put me over my limit several thousand dollars and effect my credit rating negatively. This was fourth time on this particular ship with prior cruises OK. They just did about everything you could do wrong on this voyage and charged me dearly for it. They don't like it when you win in the casino and was told so! Everyone just suppose to act like sheep and lose a thousand or so and go home happy. Not good business and very unprofessional This is first time after about 65 cruises that I have complained. I just felt this time I had to let other cruisers know things don't always go right but this was awful. Thanks, Im getting writers cramp so will bid you farewell for now. Already have had another cruise planned for April on Symphony of the Seas. Will be first time on this ship. I sure hope things go better.. Bye

Terrible service, beds and overcharges

Norwegian Breakaway Cruise Review by welchgl

5 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Caribbean
  • Cabin Type: Balcony Stateroom
had terrible service at bars. bar tenders worked hard, but needed help to keep up.

Drink package extremely too high. traveling friend did not drink, but was forced to pay $1,700 for both if interested. I just didn't drink that much on cruise. Just ok service at restaurants, even the specialty ones (3). Both cabin beds felt like they had nails poking out of them. Had to take pain pills to get thru the night. A lot of over charges that I am having to dispute. A lot of double charges. Charged for lot of drinks I did not receive and don't have receipts for so going to have to dispute those also. Embarkation took over hour and half after we got to pier just waiting in cab. Once inside like chaos boarding. Same for disembarking. Mile long waiting lines to get off! I waited until latest point to go get final bill so it would more likely be close to accurate only to find when I got home and checking credit card bill os all the erroneous charges that even put me over my limit several thousand dollars and effect my credit rating negatively. This was fourth time on this particular ship with prior cruises OK. They just did about everything you could do wrong on this voyage and charged me dearly for it. They don't like it when you win in the casino and was told so! Everyone just suppose to act like sheep and lose a thousand or so and go home happy. Not good business and very unprofessional

This is first time after about 65 cruises that I have complained. I just felt this time I had to let other cruisers know things don't always go right but this was awful.

Thanks, Im getting writers cramp so will bid you farewell for now.

Already have had another cruise planned for April on Symphony of the Seas. Will be first time on this ship. I sure hope things go better.. Bye
welchgl’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BX 12186
room ok, bathroom shower hard to get in because of built in tub

terrible uncomfortable beds, both cruisers, had to take pain pills to survive it!
felt like nails coming thru
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins