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We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels. Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating It is not worth pre-paying for any extra services as you get better treatment as a walk-in. We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them. Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money. Daytime entertainment was poor and moronic. Evening entertainment by the pool was the same. The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian In the lounges again there was one or two talented performers. We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously. I have attached a selection of photos which show why we complained. Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth.

MSC - Dreadful/stressful/disorganised, Never Again!

MSC Divina Cruise Review by Jenn0

1 person found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
We chose the cruise due to the dates and itinerary from Miami

Embarkation was disorganised, and chaotic.

We did get off at every port and generally they were good.

This was the worst cruise line we have been on by far.

When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels.

Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating

It is not worth pre-paying for any extra services as you get better treatment as a walk-in.

We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them.

Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money.

Daytime entertainment was poor and moronic.

Evening entertainment by the pool was the same.

The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian

In the lounges again there was one or two talented performers.

We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously.

I have attached a selection of photos which show why we complained.

Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth.
Jenn0’s Full Rating Summary
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 10116
We paid for a mid-ship balcony room, it was OK in general but modest.
The balcony you could sit on but not stretch out on.
On Princess for this grade of cabin there would be much more room with loungers on the balcony.
The TV in the room was a waste of space as very few channels, with other cruise lines you can get films for free
Cupido Deck Inside Cabins, Balcony Cabins