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This was my 25th cruise and my first with HA my sister was her first and having nothing to compare with she is more leaneant than I am With ther evaluation of the cruise. I had the impression that HA are trying to updgrade the services with newer way of doing things so they picked up a little bit from each cruise lines offers them but do not quite master the process. From my perception still a long way to go to top certain cruise lines with more cultural feartures. Example: there were beautiful art work on the ship why not offer a free showing on what they represent, something on the authors or artist; meanings etc. Ship’s 10th floor is not easily accessible so if you want to purchase shore excursions you have to find them first. Why not put them on the 1st floor with information desk and newpapers? Cabins: Our room was super clean and maintained that way all through the cruise with Faisal and Oom our room stewards. Those who complain about an obstructed view need to know that there is an extra cost to get the non obstructuve view. Beds very comfortable, lots of movies, information on flat screen tv; lots of closet space; bathroom with bath, lots of how water, and shower big shower head. The ship showed its age in many places but inside cabins and some areas have been redurbished in 2017. On our balcony, there was rust and the oustside chairs extremelly stained and one was covered with a more stained fabric made us wonder how much it would cost to buy new ones considering the cost of the trip. Dining: Main dining room on the 2nd and 3rd in the back of the ship made it easy to travel from our room to the dining room as we were 8th floor in the back so an elevator hop and we were there.The dining room director Alfan and his assistant Krisna went out of there way to please us. I am scealiac and found it very difficult to find food with no gluten as the menus did not indicate in what there was gluten I was sick at the beginning and was asked to choose the meal for the next night something I did not want to do so chose to eat at Canaletto ($15 each night extra) on the 9th floor next to the Lido. A small restaurant, no more than 75 places, with Denise as the Lido manager who made sure with the executive chef that my food was not contaminated with other flours.and his team in the dining room. I am not a fan of cafeteria food and could not eat at the lido when I missed the dining room lunch I would have a salad with all kinds of ingredients: very good but always the same very little variety. Pineaccle is the other specilaty restaurant grill meat and sea food. We went twice but returned very quickly to Canaletto. Be aware that if you choose the select dining approach you will be asked to eat before 6pm or after 8h30pm. There are no other timeframes that can be provided. I always choose that on other ships and never had a problem to eat at 6h30 ou 6h45. At the Canaletto I was able to eat at the time I wanted to. Entertainement and activities: Music awesome and for every taste. Classical offered live in a small salon where a sign was showing quiet please live performance The Classical musicians were fabulous and did play a variety of offerings even accompanied documentaries of Planet earth I did not miss those! 2 pianist and awesome signers Aidan and Meaghan who sang wonderfully and asked for requests. Aidan immitated Elvis and Meaghan had more of a country signer voice sang Patsy Kline and other great signers wonderfully. Too bad this music was next to the casino we could hear the bells and all noises coming from there. The entertainers are very dedicated in involving everyone. We were encouraged to sign with them and some danced. Test kitchen during the day with lots of information from the captain. Other that Royal C, I have not seen a captain so present he was very reassuring a no nonsense person with a nice sense of humor. Safety: There was constant maintenance going on. Buzzing and drilling, cables hanging from the ceiling as well as mineral wool on the floor. My sister slipped and hurt herself quite badly we should have been instructed that the front of the ship which was opened for the crossing at Panama was wet! Wood treatment with epoxy next to the pool is at the height of the day when people were sunning and swimming had a strong chemical odor; elevator stopped from the 9th floor to the 6th never heard why no notice at all! Unacceptable. The drill took more than 45’ I could assuredly tell you that with the quantity of challenged and less mobile people on the ship it would be disastreous if there was an evacuation. Service: Intended to go the morning stretch but never found the so called gym! Trying to make my way there past the pool everything became a commercial fare: was asked to do an imprint of my feet. Anti aging talks were commercials for skincare. They even do botox and fillers! And teeth whitening! Bought my sister a good oil and get for her back after the accident got so much pressure to have her go in for assessment and massages and accupuncture...just decided to short cut them when possible. If you own a time share you will get my jist as they pressure you to buy another one and go to meetings by promising all kinds of free promotions that lead into a big expense. There were no passenger participation activities! Specifically no talent show., trivial pursuit or other. This was the first cruise I was on where they didn't have, at the very least, Karaoke! Very different that other cruises. Our Shore excursions: two 3 hours excursions with Holland were okish and quite expensive nothing Special to write about would not repeat the experience or encourage it. Having been on that cruise with Celebrity I had done the zip lining in Costa Rica, the Panama City tour which are very good. Colon should not be a port stop it is extremelly dangerous, lots of drugs and promiscious night life looking for the balcony looked like a ghost town with run down hotels and buildings. I am sure there were other places we could have stopped to pick up the people who took the shore excursions. Love the Fort Lauderdale tour. Gatun lake it so beautiful. Embarkation and disembarkation: Other than river cruises, this was probably the best and most efficient disembarkation i have ever experienced. Cannot say I will not be going on another Holland America Cruise, but not on the Zuiderdam! My next cruise will be on Royal Caribbean or Celebrity.

Great for first time travellers or older less mobile people.

Zuiderdam Cruise Review by Johane

1 person found this helpful
Trip Details
This was my 25th cruise and my first with HA my sister was her first and having nothing to compare with she is more leaneant than I am With ther evaluation of the cruise.

I had the impression that HA are trying to updgrade the services with newer way of doing things so they picked up a little bit from each cruise lines offers them but do not quite master the process. From my perception still a long way to go to top certain cruise lines with more cultural feartures.

Example: there were beautiful art work on the ship why not offer a free showing on what they represent, something on the authors or artist; meanings etc.

Ship’s 10th floor is not easily accessible so if you want to purchase shore excursions you have to find them first. Why not put them on the 1st floor with information desk and newpapers?

Cabins:

Our room was super clean and maintained that way all through the cruise with Faisal and Oom our room stewards. Those who complain about an obstructed view need to know that there is an extra cost to get the non obstructuve view. Beds very comfortable, lots of movies, information on flat screen tv; lots of closet space; bathroom with bath, lots of how water, and shower big shower head. The ship showed its age in many places but inside cabins and some areas have been redurbished in 2017. On our balcony, there was rust and the oustside chairs extremelly stained and one was covered with a more stained fabric made us wonder how much it would cost to buy new ones considering the cost of the trip.

Dining:

Main dining room on the 2nd and 3rd in the back of the ship made it easy to travel from our room to the dining room as we were 8th floor in the back so an elevator hop and we were there.The dining room director Alfan and his assistant Krisna went out of there way to please us. I am scealiac and found it very difficult to find food with no gluten as the menus did not indicate in what there was gluten I was sick at the beginning and was asked to choose the meal for the next night something I did not want to do so chose to eat at Canaletto ($15 each night extra) on the 9th floor next to the Lido. A small restaurant, no more than 75 places, with Denise as the Lido manager who made sure with the executive chef that my food was not contaminated with other flours.and his team in the dining room.

I am not a fan of cafeteria food and could not eat at the lido when I missed the dining room lunch I would have a salad with all kinds of ingredients: very good but always the same very little variety.

Pineaccle is the other specilaty restaurant grill meat and sea food. We went twice but returned very quickly to Canaletto.

Be aware that if you choose the select dining approach you will be asked to eat before 6pm or after 8h30pm. There are no other timeframes that can be provided. I always choose that on other ships and never had a problem to eat at 6h30 ou 6h45. At the Canaletto I was able to eat at the time I wanted to.

Entertainement and activities:

Music awesome and for every taste. Classical offered live in a small salon where a sign was showing quiet please live performance The Classical musicians were fabulous and did play a variety of offerings even accompanied documentaries of Planet earth I did not miss those! 2 pianist and awesome signers Aidan and Meaghan who sang wonderfully and asked for requests. Aidan immitated Elvis and Meaghan had more of a country signer voice sang Patsy Kline and other great signers wonderfully. Too bad this music was next to the casino we could hear the bells and all noises coming from there. The entertainers are very dedicated in involving everyone. We were encouraged to sign with them and some danced.

Test kitchen during the day with lots of information from the captain. Other that Royal C, I have not seen a captain so present he was very reassuring a no nonsense person with a nice sense of humor.

Safety:

There was constant maintenance going on. Buzzing and drilling, cables hanging from the ceiling as well as mineral wool on the floor. My sister slipped and hurt herself quite badly we should have been instructed that the front of the ship which was opened for the crossing at Panama was wet! Wood treatment with epoxy next to the pool is at the height of the day when people were sunning and swimming had a strong chemical odor; elevator stopped from the 9th floor to the 6th never heard why no notice at all! Unacceptable.

The drill took more than 45’ I could assuredly tell you that with the quantity of challenged and less mobile people on the ship it would be disastreous if there was an evacuation.

Service:

Intended to go the morning stretch but never found the so called gym! Trying to make my way there past the pool everything became a commercial fare: was asked to do an imprint of my feet. Anti aging talks were commercials for skincare. They even do botox and fillers! And teeth whitening! Bought my sister a good oil and get for her back after the accident got so much pressure to have her go in for assessment and massages and accupuncture...just decided to short cut them when possible. If you own a time share you will get my jist as they pressure you to buy another one and go to meetings by promising all kinds of free promotions that lead into a big expense.

There were no passenger participation activities! Specifically no talent show., trivial pursuit or other. This was the first cruise I was on where they didn't have, at the very least, Karaoke! Very different that other cruises.

Our Shore excursions:

two 3 hours excursions with Holland were okish and quite expensive nothing Special to write about would not repeat the experience or encourage it. Having been on that cruise with Celebrity I had done the zip lining in Costa Rica, the Panama City tour which are very good. Colon should not be a port stop it is extremelly dangerous, lots of drugs and promiscious night life looking for the balcony looked like a ghost town with run down hotels and buildings. I am sure there were other places we could have stopped to pick up the people who took the shore excursions.

Love the Fort Lauderdale tour.

Gatun lake it so beautiful.

Embarkation and disembarkation:

Other than river cruises, this was probably the best and most efficient disembarkation i have ever experienced.


Cannot say I will not be going on another Holland America Cruise, but not on the Zuiderdam! My next cruise will be on Royal Caribbean or Celebrity.
Johane’s Full Rating Summary
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