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Pacific Eden Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
302 Reviews

Disgraceful disrespect to your customers and the P&O Name

Pacific Eden Cruise Review by Debabram

1 people found this helpful
Trip Details
  • Sail Date: Feb 2019
  • Destination: the South Pacific

So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life.

Let me start with a positive, the age of P&O Eden is approx 27 years old, the have done a fabulous job in decorating and fitting out. All the public areas at just gorgeous for her age. Our balcony rooms 9132 and 9135 were again for the age very well appointed, clean didn’t smell and not issues with noise from below or above facilities. That’s where the positive compliments end sorry to say.

P&O have not only let themselves down The company name but also to those that save their hard earned money to take time off work to enjoy a well deserved break. P&O you may have sold this ship!!! But you haven’t sold your name!!!

Now this cruise was advertised as a FOOD & WINE cruise.

They apparently ran out of bubbles at every bar in the ship in the first 12 hours of the cruise.

(I say apparently because as you will read at the end of my post we were able to get hold of it)

You were lucky to be able to buy it by the glass, but if you were with friends, several bars needed to be approached to buy 2 glasses.

There was no wine list as they only OFFERD 2 whites and 2 reds, they ran out of white Chardonnay and the remanding 2 whites were cheap $8 bottles you could buy from BWS that they sold for $35.00. With so little to choose from we decided we would enjoy some REDS on our food and wine cruise!!!!

But there were once again only 2 reds available either by the glass or bottle, both cheap and blends. No full bodied reds or whites. No extensive wine list as you would expect on any food and wine event. The only cheese in site was paper thin pre sliced sandwich cheese and sandwich ham. No platter options

For those that wouldn’t know any better, your fair entitlement for fine dinning included in your fair was not obtainable on this ship as advertised. Never in my experience of cruising over a dozen cruise have I ever been denied this opportunity. We were on the ship in the first hour of boarding and could not even book in.

All cruise experiences I have had. You are entitled every night, either in two choice of bookings. 6:30 or 8:30 and or anytime dinning which is achieved by taking a buzzer, having some pre dinner drinks and waiting approximately 15-20 min for a table.

The only option left to us was up at the pantry, which let me tell you was a repeat of Very limited options that didn’t change for both lunch and dinner. Mainly consisting of Asian and Indian, some chicken and if there was roast, it was like leather boots.

Very lacking in choices, no bakery options, no cookies, muffins and all the lovely things you would expect of a buffet on a cruise, Salad options were also very limited.

There was no 24 hour fair included food facilities past 9pm

So your late night after club munchies were limited to 1 outlet and you had to pay for it.

Pizza $9 hot dogs $5 and so on. NEVER EVER have we had to pay for pizza let alone the midnight munchie option.

For an industry that is fast growing to be at the top of the holiday industry and trying to gain more and more interest in Adelaide waters. P&O you have not only disgraced you own name. But for those that have never cruised before, burst a bubble of how beautiful cruising really is.

I did make a formal complaint on the ship and was met with the supervising manager of baring.

Who was lovely enough and as a peace offering booked us immediately into the fine dining we were never able to seem to obtain a normally entitled seat in AND magically a bottle of champagne appears with also anothe 3 options of another 2 brands of choice. In which I also bought another of this apparently very rare bottles that no one seemed to be able to even get a glass on the entire ship. Which brings me to the conclusion.

No bubbles, no decent white, no decent reds and also running low on some ciders and beers.

That they were pushing to sell cocktails or spirits both in some cases twice the price and not only myself but the girls I was with all felt they were watered down.

You may be a budget cruise line and offer to the market a slightly less fare for cruising. But this does not mean you can just advertise and not deliver. I felt so very bad for you staff that coped it from so many disgruntled passengers.

Real shame

Us girls made our own fun and did our best to enjoy what we could.

Debabram's Full Rating Summary
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Cabin Review

Cabin Balcony 9131

Cabin crew were lovely, cabins were spacious and clean for the age of the ship, very well appointed.

Port & Shore Excursion Reviews

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