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I must say the standered of food in the resturant was good, and the Vista resturant very good, but the variety could have been more varied, the buffet resturant did not have choice of other cruise ships we have been on. The main resturant was very random with service, one night 2.5 hours to get served the meal, another 1.5 hours to get first course, there was never any reason to it, some nights water and wine as you sat down other nights had to ask 4-5 times to get anything, many managers walking about but could not see the problems the waiters were having., each night was different with different problems, number of people complaining but no one seemed that bothered, that was the first time I have ever complained on a cruise. Pointed out the problems several times to resturant manager, and senior manger on ship, really made no difference. Went to the paying Asian resturant one night which was very good. Bars, on first day on board at sea there seemed to be no control on the amount of alcohol some people were drinking, which did result in several audications between passengers but any no one bothered. The entertainment team were very good and the shows excellent I must say we got on with the cruise and enjoyed our self, but having cruised with many companies we will not be sailing with TUI again, it has some way to go compete with the establish cruise lines.

Confused /random restaurant service

Marella Explorer Cruise Review by Trewey

7 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Caribbean
I must say the standered of food in the resturant was good, and the Vista resturant very good, but the variety could have been more varied, the buffet resturant did not have choice of other cruise ships we have been on. The main resturant was very random with service, one night 2.5 hours to get served the meal, another 1.5 hours to get first course, there was never any reason to it, some nights water and wine as you sat down other nights had to ask 4-5 times to get anything, many managers walking about but could not see the problems the waiters were having., each night was different with different problems, number of people complaining but no one seemed that bothered, that was the first time I have ever complained on a cruise.

Pointed out the problems several times to resturant manager, and senior manger on ship, really made no difference.

Went to the paying Asian resturant one night which was very good.

Bars, on first day on board at sea there seemed to be no control on the amount of alcohol some people were drinking, which did result in several audications between passengers but any no one bothered.

The entertainment team were very good and the shows excellent

I must say we got on with the cruise and enjoyed our self, but having cruised with many companies we will not be sailing with TUI again, it has some way to go compete with the establish cruise lines.
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Cabin Review

Cabin 9212
Good cabin good size nice balcony, cleaning could have Been better daily