We wanted to try NCL for the first time, we have cruised Disney and Princess for year. The ship and food were great, but the customer service was really bad. Honestly about 50-50, half the staff were very friendly the other half were very rude. I do not think we will be going back on NCL after this experience. It is a shame because we really liked the ship and the food. I did hear from crew this ship in particular has a bad reputation for the management, so hopefully that is the case. It is also not family friendly in any of the entertainment, so with all the activities for kids the nightlife has nothing for the kids. Spa is behind right now so they are pushing very hard to sell you anything if you have any treatments. We really enjoyed the specialty dining apart from the service by the staff.