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We wanted to see Cuba without having to experience the land based hotels which all of our friends who had traveled there said were not pleasant. And so we figured we would try a Viking Ocean experience based on several of their river cruise trips. To tell you the truth is was truly a mixed experience. The ship was very manageable, clean and convenient. The cabin was great. Well stocked, king size bed, heated bathroom floors, great ventilation and temp control and the cabin steward was a 10+. The tours were mixed - some good, some bad - but it's always based on who your guide is. What was truly disappointing was one of the "included" tours which the ship's staff advised us not to take. Say what? You put us on a tour that's no good? Well then change it - don't advise us to pay more for an optional one. The dining room was not ready for prime time. There is a big difference between "unhurried" dining and SLOW. One night we sat at the table for 15 minutes waiting to be approached and nothing happened. Had to raise my hand and ask who had our table and one could tell by the looks on the faces that no one had a clue. But every night the service was that way. Alternate dining room reservations were simply put, a pain and not worth the effort. The buffet was good though and never disappointed. When the staff was asked how long they had been on board or with Viking the lack of experience was astounding. We really felt we were providing on-the-job- training and it was annoying. Entertainment was a mix of lectures and some shows. Lectures were great and shows were okay but in fairness it is a smaller ship and lacks some facilities We're booked to be on that same ship next year for an extended voyage but we are seriously rethinking it. I don't want to suffer more Viking growing pains.

Hits & Misses

Viking Star Cruise Review by rayretired

Trip Details
  • Sail Date: January 2019
  • Destination: Cuba
We wanted to see Cuba without having to experience the land based hotels which all of our friends who had traveled there said were not pleasant. And so we figured we would try a Viking Ocean experience based on several of their river cruise trips. To tell you the truth is was truly a mixed experience.

The ship was very manageable, clean and convenient. The cabin was great. Well stocked, king size bed, heated bathroom floors, great ventilation and temp control and the cabin steward was a 10+.

The tours were mixed - some good, some bad - but it's always based on who your guide is. What was truly disappointing was one of the "included" tours which the ship's staff advised us not to take. Say what? You put us on a tour that's no good? Well then change it - don't advise us to pay more for an optional one.

The dining room was not ready for prime time. There is a big difference between "unhurried" dining and SLOW. One night we sat at the table for 15 minutes waiting to be approached and nothing happened. Had to raise my hand and ask who had our table and one could tell by the looks on the faces that no one had a clue. But every night the service was that way. Alternate dining room reservations were simply put, a pain and not worth the effort. The buffet was good though and never disappointed.

When the staff was asked how long they had been on board or with Viking the lack of experience was astounding. We really felt we were providing on-the-job- training and it was annoying.

Entertainment was a mix of lectures and some shows. Lectures were great and shows were okay but in fairness it is a smaller ship and lacks some facilities

We're booked to be on that same ship next year for an extended voyage but we are seriously rethinking it. I don't want to suffer more Viking growing pains.
rayretired’s Full Rating Summary
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Cabin Review

Cabin 3042
Great cabin. Steward 10+. Amenities wonderful. Heated floor. A/C perfect. King size bed comfortable.

Port & Shore Excursion Reviews