Stayed in a Junior Suite. Room is big and relatively clean, though it looks old and outdated. TV is small and bed is comfortable. House keeping is efficient and service level is acceptable. Turn down service is great. However a dirty cleaning towel was left in the basin after making up the room.

All other services were terrible. Requested boarding assistance for seniors during booking but at the checking area, no assistance was offered even though she approached 3 staff. No smiles, no greetings from the staff Who looked tired and unhappy. Many staff acted as policemen onboard, telling passengers to queue and queue and to follow whatever rules they set to control the crowd. Lack of dinning tables and activities, shows. Saw two friends queuing to enter the buffet restaurant but they were told to go in two different batches and find each other inside the restaurant later. Certain sections of the main dinning rooms were always closed, scheduled show was cancelled due to technical reason. The only exception was the salesman who kept on introducing their chargeable items.

Food is sufficient.