This was our first experience on a RCI Ship, and we chose this cruise both to try the cruise line and because of the itinerary. We have previously cruised on Carnival, Princess and Celebrity.

My initial impression was less than positive. My daughter had bought us a gift certificate as a Christmas gift, and I activated it online. I didn't receive any confirmation so I called the customer service line to follow up. After waiting on hold for some time, I was told to call back in a week. This happened two more times before I was told to inquire at check-in. I did, and was told I had to check in with the guest relations onboard. Upon checking with guest relations onboard, I was told to check back after five the next day. Get the idea? I was finally able to confirm the next day by checking my online account.

Sadly, this type of disorganization continued through the cruise. I found the customer facing staff friendly and wanting to help, but simply not prepared to answer questions consistently. Muster was a hot mess with different staff directing passengers with conflicting instructions. When we showed up for our first dinner in the main dining room, we discovered they had placed my husband and I at different tables (on different floors). Fortunately, they remedied this quickly. Read more