This was our first cruise - three nights Melbourne-Burnie-Sydney. Unfortunately the first impression was a negative one of just over an hour in the queue to board. Apparently everyone (several hundred people) had been told to arrive at the same time of 12 noon. We were standing in a slow moving queue like cattle. Very poorly organised and managed. Once on board we were seriously impressed by the beautiful decor and high quality throughout the ship.
Our Balcony Stateroom (category BA) was more than we had expected. Our Stateroom 5110 was a disabled accessible cabin with far more space than the regular ones in this category. Our balcony was large enough to hold two banana lounges and two chairs! Meals were generally high quality with plenty of choices, especially in the Britannia restaurant where we took dinner each night (early sitting). Service in that area was a bit hit and miss however. On one occasion the next table had their second course before we got our first. On another night we had to ask twice for the wine list.
We enjoyed lunch in the Golden Lion pub and had two other lunches at the Lido buffet. The Lido was just ok, salads in particular were extremely plain and unimaginative. Room service breakfast was mixed - lovely scrambled eggs with sausage and hash browns but a really basic and tasteless fruit salad. Toast was also tasteless. I suspect the sliced bread had been frozen but rolls and scones seemed to have been freshly baked. Breakfast in Britannia was excellent however, although on the sea day with everyone on board it was rather slow.
Cabin was disabled accessible (we are not disabled) and was larger than standard for this category. Huge balcony. Cabin was kept in excellent condition by our steward. I though there could have been a box of tissues at this price. Also a bit of a shortage of easily reached power points. Very comfortable bed.