Having had five previous cruises on Magellan there were generally enjoyable I booked this Panama cruise based on the itinerary and then fact that l had so far found the ship to be a friendly, if cheap and cheerful one. However, after this horrible holiday l will never again sail with Cruise and Maritime Voyages
We were meant to fly to Cozumel before our first port of call, Belize.
About ten days before the start of the cruise we were informed we would be flying to Cancun instead, and that Belize was cancelled. Apparently the flight chartered by CMV was unable to land at Cozumel. Why this was not disclosed until just before departure remains a mystery, however instead of flying to Cozumel and having at leastca short time to explore, we got to Cancun, had a long coach journey to Cozumel followed by a long walk through busy streets to a port where we sat for 90 minutes on an oil-stinking ferry being buffeted about before the 30 minute crossing to the ship.
Entering our cabin (4042) on Magellan we saw toilet paper stuffed into a gap between the wall and ceiling. Once we set sail (around 1am) the reason for this became clear as an extremely loud banging noise emanating from this area kept us awake all night. We complained for three days, during which time various staff members came, listened, said it was awful and something must be done, but it wasn't until four days into the cruise that a replacement cabin (4080) suddenly materialised. We had three totally sleepless nights when an empty cabin a few doors away had been available the whole time.
Magellan is really showing her age, and there is an obvious cost-cutting exercise going on. The food was APPALLING in both the restaurant and the buffet. The same overcooked fare served again and again, no variety, no taste. Worst l gave ever experienced on any ship. Entertainment was OK but not up to previous standards. Daytime activities more or less non-existent. The day before we were due to dock at Nicaragua this stop was dropped from the itinerary and we e design up in a dreary nothing to do place in Costa Rica. The return flight was also a farce... rerouted in mid-air to an unscheduled stop in Montego Bay where we waited anxiously to see if we would actually take off again or be forced to sleep on the plane. Eventually we set out but without enough food being loaded, so dinner was - literally - a packet of crisps. Breakfast was a cup of tea and nothing else.
My written complaint to CMV was acknowledged three weeks later with a standard letter offering nothing but lame excuses. Considering this was the treatment l received as a "Gold CMV' member I can only suppose a first time traveller would not eve have received a reply.
The entire trip was a total disgrace and more of an ordeal than a holiday.