I am so disappointed in my first Norwegian cruise experience. My husband and I (and 2 other couples) set sail out of Miami on the Norwegian Jade (feb 11, 2019) We have cruised Royal Caribbean multiple times and done one carnival cruise. I will never do a Norwegian Cruise again. Not even if I won it!

The main issue with this cruise was customer service. No one even attempted to fake a smile except the check in staff at the port BEFORE getting onto the boat, the sweet hand washing lady out front of the garden café (wakey wakey eggs and bakey, washy washy) lol, and the spa staff. That's it! literally no one else. I'll address this more as I go on.

Getting onto the boat was the smoothest process. quick. easy. and like I said before the staff was friendly at this point. But as soon as we got on board everything went wrong. Read more