I never thought it could happen to me and my family . . . but it did. Spent a boatload of $$$ to be in the Haven. Great cabin, great staff . . . and that's about it for the positives. Negatives started when tried to board the ship, the gangway was struck by a truck (I kid you not). We should have known better, but continued on. Again, Haven area and cabin were great. Omar, David and concierge staff were as helpful as they could be under the circumstances, but like the passengers, they were constantly left in the dark about what was going on. Day 1, got out of port late for an unknown reason (most believe the engines were already in trouble and NCL knew it). Thereafter, one or two engines die and we are left floating in the middle of the ocean without movement or real explanation. Ask everyone, we making Tortola? Each response, absolutely!. Never made Tortola. Later, still crawling along, we ask (after learning that we won't make Tortola . . . are we making St. Thomas? Each response, absolutely! Later that day, learn later . . . we are not making St. Thomas, but hey NCL offered a 50% credit on next cruise, cause we are still going to St. Juan and the Private Island as well. Note, San Juan was not a scheduled stop (had to stop there to fix the broken boat). Ok . . . what else could possibly happen? Well just youtube, Norweigan Epic and San Juan and you will see what else could happen. The boat literally attacked Puerto Rico. Fun stuff, if it wasn't so bloody scary to witness it and your kids start thinking the ship is going to sink. San Juan excursions. . . nope - NCL did next to nothing, so I was on my own. Luckily I overheard someone was going to the Marriott on a day pass and stole that idea and had a decent day. Next, after we limp out of San Juan, all of our suspicions were confirmed and we are finally told we ain't making the private island and will slowly cruise back to Port Canaveral. Although NCL had no idea when we would actually make it back to Florida. But hey, NCL will now give everyone a 100% credit toward their next cruise (did I mention this is my first cruise?). Awesome, I get the privilege of spending more money with a cruise line that sent me on a cruise to nowhere and made a real dent in Puerto Rico. Next day they tell us, ohh we are going to be late back to Florida (like by almost a whole day) so everyone has to change their flights (NCL to refund up to $300 change fees - mine were much more). What else could happen? Ohh, I know, they tell us the next day that we are going to back to Florida earlier than anticipated, so all those arrangements you changed . . . yeah go ahead and change them again (although they never said they would pay for any of those additional change fees - luckily those only cost me another $75/ticket so I got off cheap . . . only another $300 I will likely never get back.

So just to review, gangway hit by a truck, 1 or 2 engines fail, slowly creep back and forth to Puerto Rico, never make any actual port of call, never got to any scheduled excursions, never actually got to a beach, the boat attacked and damaged Puerto Rico, spent 7 days at sea so NCL could repair its busted ship. It really wouldn't have been so bad if NCL had just been honest and/or offered some type of actual refund and not just a stupid credit toward your next cruise. NCL SHOULD BE ASHAMED OF ITSELF!!!! YOU HAVE BEEN WARNED, DO NOT USE THIS CRUISE LINE!!! If there is any problem they will keep you uninformed, misinformed or just in the dark. They have some fun commercials on TV, but PLEASE DON'T BE SUCKED IN, AVOID NORWEGIAN AT ALL COSTS!!!! This "vacation" cost me a small fortune and their answer to the nightmare . . . credit toward a future cruise. That's an awesome business model. I'm thinking class action lawsuit . . . who's with me?