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Marco Polo Review

3.5 / 5.0
Editor Rating
364 reviews
16 Awards

if you are thinking of booking the MARCO POLO DONT!!!!!!

Review for Marco Polo to South America
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First Time Cruiser • Age 80s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2010

We boarded on the 1st February 2010 for a six week cruise.The first thing that we noticed were the filthy windows which were not cleaned until one week before we arrived back in England, and then were only hosed down,we might as well have had an inside cabin.The next thing we found was that the water was coming out of the taps a horrible brown colour,yet the water was supposed to be according to the ships "management",.potable.This brown water happened on at least 20 days out of the 42day voyage,sometimes we were given bottled water and other times we had to purchase water at £2.20 for a bottle which was less than a litre.

We were unable to control the temperature of the water in the shower and one was either scalded or frozen, such was the difference in the temperature.This happened every day.The so called "beautiful" teak decks only saw water when it rained and were filthy,and if one walked on the decks without footwear, ones feet got very dirty. People with walking difficulties should not be allowed to travel on the MARCO POLO unless accompanied by a carer, because of the unbelievable amount of traps on the ship,and also because they got no help at all from the staff.On the sun deck there should be a warning that if one suffers from breathing difficulties one should not use this deck because of the constant fumes,this deck also has the Jacuzis.The traps on the ship were 4inch up-stands at the top of all flights of stairs on the open decks,and 6inch steps at all doors leadind to and from the decks

The catering was appalling,a tea and coffee machine was set up on the pool deck,but was constantly short of cups and at one point the "management" announced that it was the passengers fault that there was not enough cups because the passengers were taking them to their cabins. The"Management"stated that there were 1600 cups for this function even though there were more than 800 passengers on board.At lunch in the Bistro, if one went to lunch after 1:15 pm there was constantly a shortage of plates or cutlery or both.In the Bistro a drinks machine was set up but again there was either a shortage of glasses or drinks or both on a daily basis,tea if required was out on the pool deck.and one had to push through a very heavy door to get to the pool deck ,and then had to again push through this door with teas in your hand,once again no assistance. On one occasion an elderly man carrying two glasses tripped over the steps smashing the glasses, cutting his hands, dislocated his shoulder and fractured his pelvis.The food was no more than one star and was as boring as it could possibly get day in and day out. Fresh vegetables were non existent.On one occasion among many the three male guests on our table ordered chicken we waited about one hour and when we asked the waiter where our meal was we were told that they had run out of chicken and that they were getting some more from the freezer.Ten minutes later the chicken arrived which was luke warm and tough and no one ate it.I am sure this chicken was cooked from frozen or at best not thawed out properly. . Bar service on the outside decks was practically non existent and when one complained one was met with a shrug of the shoulders.The bar staff had a no care attitude ,and after 40 days of ordering the same drinks they still did not know our drinks.The entertainment was mixed the show dancers were very good ,but they have now left the ship to go on the COUNTESS .The cruise director and his helpers were Karaoke because their acts consisted of shouting into the mikes accompanied by canned music.They were so loud that one wondered if they thought that they were appearing at the o2 arena ,and not a very small lounge on a one star ship.

Cabin Review

Cabin del

Plenty of cupboards wardrobes and drawers,we were ont the boat for 42 days and we had no problem storing our 5 cases.

The shower was terrible the bathroom generally was very small and the windows were filthy for the entire cruise

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