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Nieuw Amsterdam Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
872 Reviews

Seasoned HAL cruisers, new ship/experiences for us

Nieuw Amsterdam Cruise Review by fatcat04

6 people found this helpful
Trip Details
  • Sail Date: Feb 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom

Dh and I (mid 40's) and ds (teenager) are seasoned HAL cruisers (all three star). This cruise was a family cruise that included us, our newest addition, a one year old baby girl, and both of our mothers, 6 total. Baby girl is a toddler so we had to make some special arrangement for her. My mother in law has some mobility issues, so again some special arrangements.

We embarked in Ft Lauderdale on Sunday 2/3/2019. Our itinerary was sea day, Grand Turk, San Juan, St Thomas, sea day, and Half Moon Cay.

We stayed at the Embassy Suites ($385 per room a night) in Ft. Lauderdale as we have 3 times before but this will be our last time there. Despite getting there at 1:30pm we were not allowed into our room until 5pm (4pm is check in) and the utter chaos of embarkation morning with the 5 tiny elevators being crammed full constantly and no help for those with mobility issues was too much. We will make other arrangements when cruising out of Ft Lauderdale next year.

We used GoShuttle's private van service in Ft Lauderdale for all our transport needs as they were able to accommodate our whole family, all our luggage and they were very good with my mother in law and daughter.


Once at Port Everglades at approx 10:50, embarkation was a breeze. We are 3 star Mariners so no special priority boarding but we still only waited until 11:45 to board. Our cabin was ready immediately.


The ship is a great size. The decor is very HAL, more subdued and elegant, which is our speed. We do not care for Joe Farcus' designs as on Carnival and Costa. The layout is also very much like the Vista class. The HAL wrap around wide promenade is a favorite of ours. The retractable lido pool roof is great. We never felt crowded on the ship though the lido could get really busy at lunch.


We had three deck 4 aft starboard cabins. Ours was 4155. Great cabins. We had the stewards open the balconies up for us which was very nice. The balconies on this deck are deeper and we loved being nearer the ocean. Plenty of storage. Bath is small but has a tub which is nice for the toddler. We requested a Graco Pack n Play for the toddler and it fit next to the couch with plenty of room to spare. We also needed an extension cord for dh's cpap which the steward provided and set up. 2 normal plugs on the desk. 2 usb on the desk and 1 usb near each night stand. The bathroom counter was small but we had room for all our stuff as well as a bottle drying rack for the toddler.

Cabin stewards:

Great!! They were there when we needed them, took our unlimited laundry everyday, they exceeded our expectations.


Lido... good quality, great selection all three meals. The whole roasted suckling pig with crispy skin was a nice meal. The curry and chili crusted lamb chops were even better. High chairs WITH TRAYS available on request though we did have one attendant that had to go ask someone else where they were

MDR... food was very good, service was too. We ate 4 dinners and 2 lunches there. Our table stewards were always on the ball. The meal did not feel over long. A highchair with a tray was available as soon as we sat down. The toddler was catered to. Her milk and fruit appetizer was there asap. The kid's menu was very kid friendly. Mac n cheese, chicken nuggets, french fries. For the older, more culinarily advanced kiddo, you can get a half portions of ANY mdr entree for your youngins. We even ordered her a crab cake appetizer because she ate half of mine. Gala night entrees were exceptional. The veal dishes and guinea with gnocchi were stand outs as were the baked crab cakes.

Room service... great all around. We did at least continental breakfast with ample string coffee everyday. Write STRONG next to "coffee" if you like it that way and it will be that way. Good stuff. If you want something not on the nightly breakfast door tag, just write it on there. Other room service ordered by our group was great. The stuff from the mdr dinner menu was hot and just as tasty as that served in the mdr.

Dive in burgers and dogs.... Mmmm, great burgers and dogs, FANTASTIC french fries. Get the Dive in sauce.

Pinnacle Grill.... Good as always. I know some have said they see a change in the meat quality over the years and I don't doubt their observation but my 10 oz filet was almost tender enough to cut with a fork. We paid the $70 supplement for caviar (you only live once) and it was worth it to us. Blini, egg yoke and white, chives, red onion, and shiny brown teeny tasty fish eggs. When mom, mil, and son went they tried the the vegetarian (eggplant and ravioli) options and enjoyed them very much.

Tamarind.... this was the best meal of the cruise for us. Service was great as well. As a group, we tried all the soups, all good but the laksa was the favorite. We tried satay sampler, the duck, and the rib appetizers and loved them all though I was partial to the ribs. We had a sushi sampler as well as tempura lobster and dragon roll. Again all were excellent. One of us has the Korean duck breast and the rest the wasabi crusted tenderloin. The tenderloin were perfectly cooked and all but one realy enjoy the crust. The other person just scrapped off some and enjoyed the rest. The duck was tender and good as well. The mushrooms and bok choy as sides were really top notch. So much flavor. Dh and I enjoyed a flask of sake each during our meal which was indeed included in our Elite beverage package. The only miss was the dessert, we all got the Tamarind chocolate at the suggestion of our server but the ginger flavor was too bold for us. It was alright though because we were all so full and we went for ice cream in the lido later that night.

Staff/crew in general:

Regardless of location, they were great. They loved on our daughter and made our moms feel so welcome. There was one grumpy bartender in the Pinnacle Bar but he made the best drinks on the boat so he is excused. Holland America really does pick the best people. It is their strength.


Main Stage:First night was the Super Bowl which was presented minus commercials on the Main Stage complete with waiters taking beverage orders and attendants with trays of yummy game snacks.

We saw a bit of one of the shows in the Main Stage but we are not big production people so that was really not a focus. What we did see seemed far more professional than what we have seen on HAL in the past.

BB Kings... THIS is the place to be. The BB King All Stars were unreal. Candy Graham, the lady singer, could really bring the house down. The gentleman singer, I didn't catch his name, did a Marvin Gaye medley that was out of this world. 3 sets a night, first 2 were better attended but even the last set had plenty of folks dancing the night away (I am guilty as charged)

Billboard Onboard... caught a couple of these sets. The pianists are very talented but I am just not the fan of this style as opposed to the old style single piano man type (think Jimmy Maddox or Stryker). But it was a good time and very very popular.

We never made it to the Lincoln Center Stage though we are very much fans of classical music. But with the toddler, not the easiest thing to manage.

We did miss having a jazz trio in the Ocean Bar. HAL has had some great jazz musicians there in the past.

All in all though there was more than enough great music to keep us completely entertained.

Drink package:

First time with a drinks package. We did the Elite package as it offered a better wine selection. We were not disappointed. We never reached the 15 alcoholic beverage limit and we did get quite a few non-alcoholic beverages too; coffees, bottled water, milkshakes at the lido bar. It was worth every penny to us. We could upgrade to top shelf liquors in our mixed drinks as well or add a shot of Bailey's, Kahlua or Frangelico in our milkshakes. We also used one of our drink allowances to do a Mixology class which I highly recommend. They never fail to be fun.

We did the Quench package for mom's and son. Very good choice. Never had to worry about bottled water or soft drinks plus all the mocktails at any bar and the special coffees at the Crow's Nest were covered too.


First time without the Thermal Suite package. I missed it but knew with the toddler I would not have time for it. I did get an updo for both Gala nights. The stylist did a great job both nights but do go into your appointment with an IDEA of what you want or you risk looking like Tina Turner in Thunder Dome. I always peruse the daily spa specials and wasn't disappointed this time. Mini-facial, full body massage by a very strong/talented masseuse. I got my monies worth. Good experience.


Standard Eastern Caribbean.

Grand Turk is no longer a favorite sadly. The port area is too crowded and Margarittaville's DJ started getting vulgar pretty early in the day. We headed back to the ship at noon for lunch. We might try Jack's Shack for longer next time or just stay on the ship. I will say though that the cruise port staff were kind and the complimentary wheel chairs they offer are much appreciated. My mother in law has difficulty with long distances and that pier is a bit of a hike. The lady that helped her was a real sweet lady. We tipped her well.

San Juan was very pleasant though very crowded. We got there early thankfully. Mom had never been to the forts (mil had years ago so she stayed on the ship until later) so we walked there and did that. Then we stopped in Old Town for shopping and back to the ship by 4:30pm. It rained all night so no more venturing out.

St Thomas was very nice. We got a van cab to downtown. We went to Palm Passage and ate at Amalia Cafe. The food was great. Tapas, olives, gazpacho, sangria, paella, zarzuela.. fresh fish, very very good. I recomend this place. Email them for reservations though. It gets crowded.

Half Moon Cay... we had the cabana with butler. It's worth it. The food was excellent and more than we all could eat. Unlimited drinks included is a very nice perk. But even without the cabana, HMC is idyllic. It is the perfect beach day.


Smooth. We were off by 8:45. A porter helped us with luggage and mil wheelchair. He whisked us through customs. We were on our transfer bus by 9:15.

The kids:

Our son who is a teen met up with some other teens onboard. The teen club is pretty free flowing and stays open on their schedule. He had fun. We also bought him the Quench Package which is unlimited non-alcoholic beverages. He used this very well on coffees and mocktails. We will buy it again. Our 1 year old daughter was too young for any shipboard activities but she was catered too and loved on by the crew and even many of the passengers. She was the "Rock Star" and we were merely her staff. I think the whole crew greeted her by name by the time we disembarked. She was very spoiled.

Of note, FLL airport is a pit. I am sorry for those that like the airport. It is the worst international airport I have been in and I have been in some bad ones. It has been horrible for years but now it is intolerable. It is a quarter the size it needs to be to comfortably handle the number of travelers that move through it several days every week all fall and winter long. We will never go through FLL again. The staff are rude, the help for those with mobility issues is nil, the seating and food options are completely inadequate. We will fly into MCO (Orlando, a great airport with tons of options and cheaper flights), rent a car, and stay at a less expensive hotel north of Ft Lauderdale, do our pre-cruise shopping in comfort, and drop off the car embarkation day and take an Avis/Budget shuttle to the port. We will do the reverse when we disembark.

In summary, everything HAL this trip was great. FLL airport, Embassy Suites, and Grand Turk were the only downers and things we will change in the future.

We are already booked on Nieuw Amsterdam for next year we enjoyed the ship that much!

fatcat04's Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VC 4155

We actually had a set of three cabins (4149, 4151, and 4155) in our family group. Since these cabins are all next to each other the barriers between the balconies can be partially removed. This was great. Makes for one huge balcony. The rooms were all identical except 4155 was a quad so it had the bunk in the ceiling above the main bed which we never used. Plenty of storage. 3 full closets, storage also above the sofa and room to store suitcases under the bed. The magnifying mirror and hairdryer are in cloth baggies in the desk. The bath is small but has a little tub great for our toddler. We requested and received a Graco pack n play for our toddler. We brought along sheets for the pack n play. It fit neatly near the sofa with plenty of room to spare. We also easily stored her stroller in the cabin next to the sofa. The balconies were deeper than others and were ample. 4155 and 4151 were adjoining cabins and there were no noise issues even with late night movie watching and a toddler that woke up a couple times a night.

Port & Shore Excursion Reviews

Fort Lauderdale (Port Everglades)

The Ft Lauderdale airport is terrible. It is too small for the number of people it serves. The Embassy Suites which we have stayed at in the past and enjoyed was not up to Embassy Suite standards or the money we paid for it. We will not be flying into or staying in Ft Lauderdale again. We will fly into Orlando, rent a car, stay in a more reasonably priced hotel north of town, and use the rental car shuttles to drop off our car and get to the port. We have done that in the past and it worked fine.

Grand Turk

This used to be one of our favorite beach day ports. Not anymore. The water is very pretty and pleasant but the beaches are crowded out by the locals selling their ramshackle chairs with umbrellas or tents and the cruise centers chairs are crammed together like sardines. The Margaritaville DJ started getting vulgar pretty early in the day so if you were anywhere near there you got to hear him loud and clear. We took the kids and grandparents and headed back to the ship at noon to eat lunch and stay. We did amble down to Jack's Shack to look around prior to leaving and might try that in the future.

San Juan

Crowded port area BUT the city is very lovely and very walkable. The forts never fail to amaze with their history and scenery. Shopping here is also very nice. Lots of great restaurants and crafts stores. A very enjoyable port. Also 2 drug stores near the port in case you forgot something or need something while on your cruise.

St. Thomas

We took a van taxi to downtown. The rates are reasonable. We explored the Palm Passage shopping area. Very picturesque and pretty. We had lunch at Amalia Cafe. Great meal. I highly recommend it. We look forwards to coming back here again. Lots to do.

Half Moon Cay is as near perfection for a beach day as you can get. We had the cabana with butler through Holland America. Not cheap but worth every penny. The plentiful food was amazing (steak, shrimp, grilled lobster sandwiches) and the unlimited drinks brought to us by the butler was a nice perk.

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