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We were very disappointed in our latest cruise with MSC South Africa (this is our 4th cruise with them). 1) We had a delay in embarking. 2) Procedure to embark was a nighmare - standing in a long queue outside in the elements and no seating for hours on end to only get inside the building to join another long standing queue. 3) Our departure from Durban Harbour was originally scheduled for 15h00 but we only left at 21h30!! 4) We booked this cruise to also enjoy the stop over on Pomene only to find out, only once we had departed, that this leg was cancelled due to the late departure. Not once was this announced to everyone on board. 5) Whole cruise was rushed and we felt ripped off, as it was cut short. 6) Settling the account prior disembarkation was a nightmare - more queing and mistakes on their side so we had to queue again next morning! 7) The interactive tv's in our rooms did not working the entire trip, 8) We felt too much time was spent standing in queues where we should have been relaxing and enjoying our cruise. 8) No apology or explanation (as yet) from MSC with regards to our shortened cruise and change in itinerary.

Disappointed!!

MSC Musica Cruise Review by MeliDarr

Trip Details
  • Sail Date: January 2019
  • Destination: Africa
We were very disappointed in our latest cruise with MSC South Africa (this is our 4th cruise with them).

1) We had a delay in embarking.

2) Procedure to embark was a nighmare - standing in a long queue outside in the elements and no seating for hours on end to only get inside the building to join another long standing queue.

3) Our departure from Durban Harbour was originally scheduled for 15h00 but we only left at 21h30!!

4) We booked this cruise to also enjoy the stop over on Pomene only to find out, only once we had departed, that this leg was cancelled due to the late departure. Not once was this announced to everyone on board.

5) Whole cruise was rushed and we felt ripped off, as it was cut short.

6) Settling the account prior disembarkation was a nightmare - more queing and mistakes on their side so we had to queue again next morning!

7) The interactive tv's in our rooms did not working the entire trip,

8) We felt too much time was spent standing in queues where we should have been relaxing and enjoying our cruise.

8) No apology or explanation (as yet) from MSC with regards to our shortened cruise and change in itinerary.
MeliDarr’s Full Rating Summary
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Cabin Review

Cabin
Balcony cabin was comfortable.
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