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Seabourn Encore Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
116 Reviews

Not up to Seabourn standards

Seabourn Encore Cruise Review by Cynthiatravel

10 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: the South Pacific

We were very interested in seeing both the North/South Islands and specifically Milford Sound. In fact we were one of the 25 passengers who booked the ship's excursion to get off the ship for thee days/2 nights and rejoin the ship in Port Chalmers so that we could really experience Fiordland National Park and Queenstown. This was the main purpose of choosing this cruise. Due to rough seas on the West coast, this was cancelled. A huge disappointment. To make it worse, the Captain came on the speaker system for no more than a minute to say that we would be skipping this port. [Found out later that skipping this port is not uncommon.] No detail information, no empathy expressed. This lack of communication from the captain was typical of him throughout the cruise. Other reviews have also commented on the lack of the other Officers presence, especially the Hotel Director. We agree.

We had 5 full days at sea with lack of supplies. [eg. Bartenders were hiding supplies from each other, spoiled lettuce, no fresh berries at breakfast.]

Overall service in the restaurants were mediocre. Poor training. Except for the waitress, Anjde, table 50, in the Compass restaurant who was excellent.

Bar service in Club 5 [Artem, thank you] and Keller were excellent. However, we usually love the Observation Bar but the service was terrible throughout the cruise. Long waits for orders to be taken and many times not delivering what was ordered. [This was not due to overcrowds in the bar but just incompetence.] The ship did not staff the Guest Services adequately when the ship needed them to help passengers adjust tour/schedules when port changes were made. And Guest Services Staff lacked information on what was going on.

Housekeeping was outstanding. However, on arrival, it was at least 6:00 PM and some luggage was missing. We walked up and down the halls and had to track down our own luggage.

We have traveled on Seabourn for at least 80 days and are not sure we will travel with this line again. To top it off, we not only gave written feedback when we were actually on the cruise, but we completed the customer satisfaction survey after our return, providing our contact information. We provided the feedback that is stated above. Two weeks later, we then get an email from the President of Seabourn saying he hopes we enjoyed our cruise and hopes that we will sail with them again. Does this line not listen to the feedback?

Cynthiatravel's Full Rating Summary
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