The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the most unappetising food I have ever had the misfortune to eat !! The desserts were the same every day, both at lunch and dinner. In the main restaurant it was awful service and disgusting food at breakfast. The hot plated breakfast looked over cooked or reheated and most of the staff were clueless when we asked for anything. No waiters or Maitre ‘d introduced themselves or explained the menu items at dinner time as was done on all other cruise lines I’ve been on.
The cabin was a disgrace, it looked like a cheap motel room from 1980. The balcony was unusable as it smelled of paint and cigarette smoke.
To sum up, if you’re looking for a decent cruise with good standards, pleasant staff, good food and a nice cabin, don’t even contemplate Costa. It was awful!