It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles.

The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros.

We found the food in the dining room uninspiring except for the formal night when the kitchen seemed to have made an effort. The fact that they charged even for ordinary water in the dining room as well as in our cabin seemed petty. Read more