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Our cruise left a lot to be desired. We are platinum members of ncl and this cruise was my 16th cruise and the worst, maybe even my last. We arrived at terminal 11:30am. As platinum we should have priority boarding .. We did not ...in fact, when we asked about it we were asked..."are you haven?" we said, "no, we are platinum"  she smerked, "only haven is priority". That turned out to be the theme of our cruise, that AND the ship was filthy, full of airborne sickness and the crew was angry We sat and waited for over 4 hours packed in the terminal with over 4k other people. The ship was quarantined due to a bug effecting over 300 staff and/or passengers. We were not told this until after we were on the ship!!! We were not able to leave and rebook! We were not given a choice. Nope we were forced to embark on a journey trapped with an airborne and contact virus that could cause fatality in the elderly or immunocompromised. Once onboard, the rooms were unavailable for about 4 move hours with passengers standing with their carry on baggage or sitting on the stairways and such. eerie, quite, cold, and none of the staff smiling, as they were clearly exhausted from the previous cruise and seemed to be angry that "we were now there". When the rooms were said to be available they were filthy, yes clearly unvacuumed, with smudged mirrors, walls and doors and oh yes the sheets weren't changed on the bed in our mini suite. Yes, that's what over $6,000 before service charges and excursions got us. It was not only our cabin --it was all over the ship. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down. Several of the crew were running around with breathing masks wiping walls and your door and handles leaving them dripping and wet. With a foul smelling disinfectant while passengers were forced to tolerate the breathing conditions with nothing. We did nothing at the first port due to late departure from ny it was supposed to be 3pm and we left at 7pm. Many brands of drinks were removed from the so called ultimate drinking package. The communication from the management was tight lipped and unavailable. From their own customer service people, "the home office is aware of the problem and has given us no answer". The food was warm to cold when served. Very bland and constantly the same. The worst food of any vacation ever. Passengers were not allowed to touch anything in the restaurants or buffett unless it was handed to us. Lines, lines and more lines. Angry, pushy staff constantly yelling about watching our handwashing and constantly trying to spray us with their mixture instead of letting us use the gel. I had to try and comfort a fellow guest who was literally shaking after being chased by a crew member because she didn't want to be sprayed. We were treated like we brought a plague on the ship, when in reality, they withheld the fact that the ship was contagious until after we were at sea giving us no way to back out of the cruise as we had insurance for cancellation. I don't know how that was even legal. Except for one comedian and the choir of men, the entertainment was awful and the only show that we booked prior to cruising (the brat pack) was canceled. The onboard activities were mediocre at best. The debarkation was just as awful as getting on the cruise. The ship had to be steamed/fogged due to the norovirus so we had to get out of our rooms early and stand around for hours so they could be ready for the next cruise. My husband and i became sick that first night home and for six days after from the recirculated air on the ship full of bacteria and germs. Who knows what all the sprays and disinfectants along with the germs being recirculated throughout the ship did to us. We had paid for insurance, but they made sure we couldn't use it by not telling us until we were at sea. So disappointed in ncl. Will think about this awful experience when booking our next cruise. Not even a follow up apology or credit on for a future cruise. Are we a valued customer? Guess not. Why does ncl have a loyalty program when they are not loyal to us? Does ncl read these reviews or pay attention to the ones we took the time to fill out for them post cruise? We haven't heard a peep from ncl. I heard jim cramer say ncl was a stock worth buying because the ceo said he had great things planned for the future and it made me more excited for the cruise. I guess i learned my lesson about loyalty programs, they only care about the haven now. New people, double the money, but i think ncl will be sad to learn that those people will expect return loyalty as well by the time ncl sees that,we will switch cruise lines.

NCL does not value loyal customers. Platinum level means nothing.

Norwegian Escape Cruise Review by Jgirl1970

5 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Caribbean
  • Cabin Type: Mid-ship Mini-Suite with Balcony
Our cruise left a lot to be desired. We are platinum members of ncl and this cruise was my 16th cruise and the worst, maybe even my last.

We arrived at terminal 11:30am. As platinum we should have priority boarding .. We did not ...in fact, when we asked about it we were asked..."are you haven?" we said, "no, we are platinum"  she smerked, "only haven is priority". That turned out to be the theme of our cruise, that AND the ship was filthy, full of airborne sickness and the crew was angry

We sat and waited for over 4 hours packed in the terminal with over 4k other people. The ship was quarantined due to a bug effecting over 300 staff and/or passengers. We were not told this until after we were on the ship!!! We were not able to leave and rebook! We were not given a choice. Nope we were forced to embark on a journey trapped with an airborne and contact virus that could cause fatality in the elderly or immunocompromised.

Once onboard, the rooms were unavailable for about 4 move hours with passengers standing with their carry on baggage or sitting on the stairways and such. eerie, quite, cold, and none of the staff smiling, as they were clearly exhausted from the previous cruise and seemed to be angry that "we were now there".

When the rooms were said to be available they were filthy, yes clearly unvacuumed, with smudged mirrors, walls and doors and oh yes the sheets weren't changed on the bed in our mini suite.

Yes, that's what over $6,000 before service charges and excursions got us.

It was not only our cabin --it was all over the ship. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down.

Several of the crew were running around with breathing masks wiping walls and your door and handles leaving them dripping and wet. With a foul smelling disinfectant while passengers were forced to tolerate the breathing conditions with nothing.

We did nothing at the first port due to late departure from ny it was supposed to be 3pm and we left at 7pm. Many brands of drinks were removed from the so called ultimate drinking package. The communication from the management was tight lipped and unavailable. From their own customer service people, "the home office is aware of the problem and has given us no answer".

The food was warm to cold when served. Very bland and constantly the same. The worst food of any vacation ever. Passengers were not allowed to touch anything in the restaurants or buffett unless it was handed to us. Lines, lines and more lines. Angry, pushy staff constantly yelling about watching our handwashing and constantly trying to spray us with their mixture instead of letting us use the gel. I had to try and comfort a fellow guest who was literally shaking after being chased by a crew member because she didn't want to be sprayed.

We were treated like we brought a plague on the ship, when in reality, they withheld the fact that the ship was contagious until after we were at sea giving us no way to back out of the cruise as we had insurance for cancellation.

I don't know how that was even legal.

Except for one comedian and the choir of men, the entertainment was awful and the only show that we booked prior to cruising (the brat pack) was canceled. The onboard activities were mediocre at best.

The debarkation was just as awful as getting on the cruise. The ship had to be steamed/fogged due to the norovirus so we had to get out of our rooms early and stand around for hours so they could be ready for the next cruise. My husband and i became sick that first night home and for six days after from the recirculated air on the ship full of bacteria and germs. Who knows what all the sprays and disinfectants along with the germs being recirculated throughout the ship did to us. We had paid for insurance, but they made sure we couldn't use it by not telling us until we were at sea. So disappointed in ncl. Will think about this awful experience when booking our next cruise. Not even a follow up apology or credit on for a future cruise. Are we a valued customer? Guess not.

Why does ncl have a loyalty program when they are not loyal to us? Does ncl read these reviews or pay attention to the ones we took the time to fill out for them post cruise? We haven't heard a peep from ncl.

I heard jim cramer say ncl was a stock worth buying because the ceo said he had great things planned for the future and it made me more excited for the cruise. I guess i learned my lesson about loyalty programs, they only care about the haven now. New people, double the money, but i think ncl will be sad to learn that those people will expect return loyalty as well by the time ncl sees that,we will switch cruise lines.
Jgirl1970’s Full Rating Summary
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Cabin Review

Mid-ship Mini-Suite with Balcony
Cabin MB 15802
Location was fine
The cabin didn't feel any bigger as a mini suite, except that the bathroom was different on this ship and more spacious than others plus the shower was big with jet sprays, BUT
the cabin was quite dirty from previous voyage.
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews