Zuiderdam Cruise Review by ltsjdad55
- Sail Date: January 2019
- Destination: Panama Canal & Central America
- Cabin Type: Large Ocean-View Stateroom
We had booked an ocean view cabin on Deck #1. We did not find out until out first night that we had a cabin under the B.B.King nightclub! Could someone please explain to me why a cruise line would put passengers in a cabin under a noisy night club!
We complained to Guest Services several times and finally we moved to another cabin. 4 nights of a 10 night cruise spent in a cabin we could not sleep in! GRRRRR!
I wrote to Holland America corporate customer service after the cruise to express my displeasure with their accommodations. They offered us $500.00 in Ship Board credits on our next cruise. So in order to avail ourselves of their offer we have to spend several thousand dollars. Not a good option.
We also booked a Romantic Getaway Package. We were supposed to get complimentary pictures, casino lessons and credit at the casino, as well as flowers, sparkling wine, (upon entering our cabin on the first cruise day) and chocolate covered strawberries in our cabin. The wine was not chilled. We were told the florist was running behind. In order to get the pictures and the lessons and credit at the casino the letter with the package was not accepted. We had to go back to Guest Services and get a card showing that we should receive the services. We ended up doing this over several days as we tried to get our package services. So, basically we went to customer service on a nearly daily basis. GRRRRR!
Holland America had many opportunities to make things right. Many of the onboard staff did a commendable job trying to resolve these problems. Corporate could have done a better job.
The dining room staff and the Green House spa staff were great. The excursions were good.
Overall I would have to say that when a problem arose the onboard staff tried to make the situation right. Holland America Customer Relations - Not so much.
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