Mariner of the Seas Review

4.5 / 5.0
1,332 reviews

Horrible Customer service

Review for the Bahamas Cruise on Mariner of the Seas
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lizireneduffy
First Time Cruiser • Age 30s

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Sail Date: Feb 2019
Cabin: Ocean View

My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to spa for a free pamper party but it was cancelled at the time we showed up. I injured myself on dance floor which was no ones fault but we called front desk to provide a ice pack and they didn’t come to our room until we called multiple times. Food was sub par. Long lines everywhere since we never left ship. My last cruise ever, horrible experience overall. We called to get a discount on another cruise since this one was so lousy and they said no a verbal apology is just fine?! Never take this cruise line. Wish I had a better experience. My cousin and I will never set sail again on this cruise

Cabin Review

Ocean View

It was fine

6 Helpful Votes
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