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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

Too crowded...lots of hurry up and wait. Seafood Buffet a disappointment

Norwegian Epic Cruise Review by Kim from Western NC

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Trip Details
  • Sail Date: Feb 2019
  • Destination: the Western Caribbean
  • Cabin Type: Mini-Suite with Balcony

*Main complaint…too crowded…elevators were esp over crowded & took SO long to access

*Pre-made drinks were WAY too sweet/sugary, and weak

*Finding a chair to sit down to watch the main atrium shows on the big screen was extremely difficult. Eventually we ended up sitting on the floor.

*Getting into the on-board “shows” was impossible once we were on board, same thing w/the specialty restaurants

*It took 45 minutes to be served one morning in Taste. We discussed this w/our maître d but were not compensated in any way (our room numbers were written down).

*The food/variety offered in the main dining rooms was at best “fair”; fried chicken was a joke (very dry). We’d highly anticipated the cruise food, and that was a disappointment, with the exception of paying extra for the specialty restaurants (if we could get into them). ESPECIALLY the “Seafood” night. Shrimp & mussels? Please! Where was the crab? If we had not been eating w/someone else, we would have gotten up and left, and gone (yet again) to one of the main dining rooms.

*The lines moving people on and off the boat were horrible; hurry up and wait.

*Starting ALL of the excursions at 8:00AM one day was ridiculously early.

*Our phone usage was down 77% that week. Why? Because the “ultimate internet package” we purchased had non-existent coverage (slower than dial up). No business selling bandwidth you don’t have.

*This was our 1st & last “mega ship” experience. We’ve been advised to try for 900 people or less. We’ll give that a try. But being “herded” like we were was not our idea of a vacation.

*We had to ask Customer Service 3 times to pls remove from our bill a $47 from the Epic Casino bar. Eventually it was removed. We never asked for the specialty alcohol, nor did we sign a receipt for it.

*We selected this trip to meet new friends that were also going from our small hometown. That did not happen.

Kim from Western NC's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Mini-Suite with Balcony
Cabin MC 100092

*Cabin was beautiful & well attended. Very clean. LOTS of storage!

*Disappointed this app will not allow me to add a photo. Anyone else having the same problem?

Port & Shore Excursion Reviews

Great Stirrup Cay

BEST part of the cruise was getting off at Great Stirrup Cay. Same thing as Sanchose (sp?) but INCLUDED.


Mr Sanchose (sp?) was EXPENSIVE & crowded, not to mention a $50 r/t taxi ride to get there. Food was "okay". Drinks sugary sweet.

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Best of Cozumel

Just average. Nothing special.

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Kim from Western NC
1 Reviews Written
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