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This was our 3rd cruise, 2nd in 3 years. Second with Norwegian. Last cruise was on Carnival. We really enjoyed the ship (Getaway). It was clean, layed out well, elevators were plentiful and fast. The pool was a joke, way too small. Our dining experiences were not great by any standard. Norwegian promotes their dining as their strong point but with the exception of Moderno, the food and service were average or below AT BEST. Asking for coffee after a nice meal or iced tea with breakfast were painful experiences. The service at O'Sheehans was incredibly slow and staff not so friendly. Ocean Blue was not worth the extra charge. However, we thoroughly enjoyed Moderno, both the food (exceptional) and the service (great)! The food at Garden Cafe buffet was cold on more than one occasion. Communicating with many staff was an issue due to language barriers. Restaurant managers would stop by our table and see if we were enjoying our meal. When informed of issues, they smiled and walked away. Was it because they didn't care or because they couldn't understand us? Our excursions were a pleasant surprise. The group's were the right size and well run. The guides well informed and friendly. It seems that the art gallery was really pushed on guests to buy "great deals." I doubt any goes on a cruise to buy art, we`re there to relax and have fun. We didn't buy many photos because we were told Embarkation and disembarkation went very well, pleasantly surprised. Bottom line, we'll think twice about another Norwegian cruise. There were many great experiences but the problems in their dining department need addressing before we spend thousands of dollars again.

Nice ship, friendly staff, Poor food

Norwegian Getaway Cruise Review by Spartan for life

1 person found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
This was our 3rd cruise, 2nd in 3 years. Second with Norwegian. Last cruise was on Carnival. We really enjoyed the ship (Getaway). It was clean, layed out well, elevators were plentiful and fast. The pool was a joke, way too small.

Our dining experiences were not great by any standard. Norwegian promotes their dining as their strong point but with the exception of Moderno, the food and service were average or below AT BEST. Asking for coffee after a nice meal or iced tea with breakfast were painful experiences. The service at O'Sheehans was incredibly slow and staff not so friendly.

Ocean Blue was not worth the extra charge. However, we thoroughly enjoyed Moderno, both the food (exceptional) and the service (great)!

The food at Garden Cafe buffet was cold on more than one occasion.

Communicating with many staff was an issue due to language barriers. Restaurant managers would stop by our table and see if we were enjoying our meal. When informed of issues, they smiled and walked away. Was it because they didn't care or because they couldn't understand us?

Our excursions were a pleasant surprise. The group's were the right size and well run. The guides well informed and friendly.

It seems that the art gallery was really pushed on guests to buy "great deals." I doubt any goes on a cruise to buy art, we`re there to relax and have fun.

We didn't buy many photos because we were told

Embarkation and disembarkation went very well, pleasantly surprised.

Bottom line, we'll think twice about another Norwegian cruise. There were many great experiences but the problems in their dining department need addressing before we spend thousands of dollars again.
Spartan for life’s Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MB 9804
Very clean cabin. Steward was great. Liked the balcony.
Dining service a whole other story though. Poor service.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins