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Ship 10/10 Embarkation 10/10 Main Buffet 8/10 Bars and staff 10/10 Entertainment 7/10 Yacht Club Suite 15022 (not really a suite) 7/10 YC Concierge 2/10 Butler 2/10 Top Sail lounge 9/10 L'Olivo Restaurant Food 9/10 Service 2/10 The above is an at a glance review of our trip from Abu Dhabi If you care or have time i will give now a detailed review for my above ratings. We have done many cruises on most of the major lines including suites with butler service and also two previous cruises with MSC in a suite with the Aurea package so in real terms i am comparing the excellent value received on MSC previously with the extra£1000 cost to go up to the YC package. Having had such good value previously we were expecting more of the same from the YC package.This was not the case in my opinion. The embarkation was brilliant we arrived very early at the port around 9.30 but were took straight on board by a butler to the YC concierge who gave us a briefing of what we should expect and where things were.Our luggage didnt arrive until the afternoon. We were introduced to out butler Davindra who we saw very little of afterwards.He did change my wifes robe that had a hole and a tare in for another one.We came back to the room to find the new robe rolled in a ball with the belt tied around it on a shelf by the cabin door. Attention to detail dont put a tatty broken robe in any cabin let alone the most expensive one on the ship then dont leave the new one like a ball .Hang it up where it should be.The only other thing we asked him to do was book a table at a different restaurant for one night.We arrived at the restaurant only to find that he had not booked it. Butler service this is not. Our biggest disappointment was the service in the L'Olivo Restaurant where the food was some of the best we have had at sea but the service was diabolical .Dinner took over two hours every night.The second night i spoke to the Maitre D and asked if he could speed things up as we wanted to see the show and he said sure no problem.That was our quickest meal of the week two hours and ten minutes.Our waiter Marc worked really hard with no help although the Maitre d and his assistant who passed by empty plates and dishes as if he was above helping to clear tables plus a sommelier who managed to do next to nothing every night.The waiter could only serve the food once it came up so not his fault that it took so long.There is something seriously wrong with this operation that needs addressing.Several people left the restaurant after just their first course on more than one evening.The management would have to be blind not to see this problem!! This is a real shame as the food when it arrived was very good. It looks to me that the senior management on board are all very cosy with each other and are all enjoying an easy life.Maybe MSC should put a secret shopper on board to see for themselves? My wife took my daughter,sister and granddaughter for a girly day to the spa and were so disappointed as having experienced many good spa treatments this was not one of them.The music was loud and the reason for this became apparent it was to cover over lots of outside noise from people walking up and down the corridor and staff members calling out to each other.does not afford a relaxing experience.When each treatment was finished they were all ushered straight out without any down time. Gratuities at this cabin grade are 10 euros per person per day added automatically .When i requested to remove these from my bill in front of both the Head Butler and food and beverage manager neither of them asked why?.Many other passengers we met also did the same and not one of them was asked why.Maybe management knew why and preferred not to hear it. Whilst dealing with gratuities we are led to believe that by adding them automatically that all members of staff including back room get a share.This was a total shock to the bar staff and others that i spoke to.They were unaware about this and said they did not get any of the money. I am not a mean minded person and i was quite happy to tip good service to my two cabin stewards and Marc the waiter. Over all i would still cruise with MSC again but not in the YC. I would much prefer to travel in a suite with the aurea package that i feel represents real value for money.

Yacht Club Experience

MSC Splendida Cruise Review by champagnedebs

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Trip Details
  • Sail Date: January 2019
  • Destination: Middle East
  • Cabin Type: Yacht Club Deluxe Suite
Ship 10/10

Embarkation 10/10

Main Buffet 8/10

Bars and staff 10/10

Entertainment 7/10

Yacht Club Suite 15022 (not really a suite) 7/10

YC Concierge 2/10

Butler 2/10

Top Sail lounge 9/10

L'Olivo Restaurant Food 9/10 Service 2/10

The above is an at a glance review of our trip from Abu Dhabi

If you care or have time i will give now a detailed review for my above ratings.

We have done many cruises on most of the major lines including suites with butler service and also two previous cruises with MSC in a suite with the Aurea package so in real terms i am comparing the excellent value received on MSC previously with the extra£1000 cost to go up to the YC package.

Having had such good value previously we were expecting more of the same from the YC package.This was not the case in my opinion.

The embarkation was brilliant we arrived very early at the port around 9.30 but were took straight on board by a butler to the YC concierge who gave us a briefing of what we should expect and where things were.Our luggage didnt arrive until the afternoon.

We were introduced to out butler Davindra who we saw very little of afterwards.He did change my wifes robe that had a hole and a tare in for another one.We came back to the room to find the new robe rolled in a ball with the belt tied around it on a shelf by the cabin door. Attention to detail dont put a tatty broken robe in any cabin let alone the most expensive one on the ship then dont leave the new one like a ball .Hang it up where it should be.The only other thing we asked him to do was book a table at a different restaurant for one night.We arrived at the restaurant only to find that he had not booked it.

Butler service this is not.

Our biggest disappointment was the service in the L'Olivo Restaurant where the food was some of the best we have had at sea but the service was diabolical .Dinner took over two hours every night.The second night i spoke to the Maitre D and asked if he could speed things up as we wanted to see the show and he said sure no problem.That was our quickest meal of the week two hours and ten minutes.Our waiter Marc worked really hard with no help although the Maitre d and his assistant who passed by empty plates and dishes as if he was above helping to clear tables plus a sommelier who managed to do next to nothing every night.The waiter could only serve the food once it came up so not his fault that it took so long.There is something seriously wrong with this operation that needs addressing.Several people left the restaurant after just their first course on more than one evening.The management would have to be blind not to see this problem!!

This is a real shame as the food when it arrived was very good.

It looks to me that the senior management on board are all very cosy with each other and are all enjoying an easy life.Maybe MSC should put a secret shopper on board to see for themselves?

My wife took my daughter,sister and granddaughter for a girly day to the spa and were so disappointed as having experienced many good spa treatments this was not one of them.The music was loud and the reason for this became apparent it was to cover over lots of outside noise from people walking up and down the corridor and staff members calling out to each other.does not afford a relaxing experience.When each treatment was finished they were all ushered straight out without any down time.

Gratuities at this cabin grade are 10 euros per person per day added automatically .When i requested to remove these from my bill in front of both the Head Butler and food and beverage manager neither of them asked why?.Many other passengers we met also did the same and not one of them was asked why.Maybe management knew why and preferred not to hear it.

Whilst dealing with gratuities we are led to believe that by adding them automatically that all members of staff including back room get a share.This was a total shock to the bar staff and others that i spoke to.They were unaware about this and said they did not get any of the money.

I am not a mean minded person and i was quite happy to tip good service to my two cabin stewards and Marc the waiter.

Over all i would still cruise with MSC again but not in the YC.

I would much prefer to travel in a suite with the aurea package that i feel represents real value for money.
champagnedebs’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
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Cabin Review

Yacht Club Deluxe Suite
Cabin YC1 15022
Cabin is not really a suite more like De lux Balcony.
Michelangelo Deck Suite Cabins