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My husband and I booked this cruise to celebrate our 30th anniversary and came away wishing we had done anything else. Norwegian Cruise lines fell far short of expectations. At the time of booking we were asked if this was for a special occasion. We indicated to both the Norwegian online booking and to our travel company that we were celebrating an anniversary. Usually, most cruise ships recognize this with champagne, chocolate, flowers etc to make you feel special. We had to mention several times... at this point it seems like begging for what should be common practice. But this was really the least of our concerns. Arriving at port to find 4000+ passengers waiting to board and no one around to give instructions or directions to was not a good start. Nor was the Norovirus that came with the ship from the previous cruise. Norwegian took way too long to initiate their protocols put in place by CDC. It was total chaos for passengers getting on board the ship like cattle being herded to slaughter. Being yelled at by Norwegian staff and Port Authority to go here or there. Get on ship told to go to 16th floor for food. Not a seat in the place. Many of us had to eat standing up as fellow passengers were rude and not allowing those with food to sit as they played on their laptops or read a book. Norwegian should have had someone overseeing this mob of a crowd and the verbal fights that broke out in front of us. Then the staterooms all had to be disinfected so we were not able to go to our rooms until they called certain floors. This was a couple of hours more of waiting. Understandably health and safety is foremost... BUT so is the care of your passengers who paid a lot of money to take your ship over any of the others. We were not treated with respect and the staff had an "I don't care" attitude. We were unable to book any of the entertainment as the onboard screens kept telling us everything was full. Luckily we ran into the Cruise Director who was speaking with another couple of people he remembered from another cruise and they too were having the same issues so he said he would take care of it and booked our desired entertainment. Many others were not so fortunate. The ship is incredibly noisy and with the first day at sea being inclement weather, everyone was inside the ship and there was not enough space for everyone to sit or stand comfortably. Several times throughout the cruise it was difficult to find seating or a quiet part of the ship just to talk with one another as there was always an announcement or someone on a microphone saying something. Offshore excursions booked through Norwegian were overpriced for the most part and I generally would give the ones we took a slight pass at 50%. One in particular in St. Lucia was 5 hour bus tour that took us to see the volcano and promised us a complimentary beverage (which sadly ended up being a half glass of lemondade and not a rum punch or pina colada that was customary on some of the other tours). Our travel guide tried to promote his books on Amazon to the captive audience on the bus as we swerved for 5 hours with only a couple of stops along the way to get off and stretch our legs. Waste of time! Would have rather explored the island on our own. Then disembarking in New York, we were told as we were part of a group tp meet at 8:00 am to disembark ahead of the other at 8:15. Waited till 9:15 to be called with everyone else to disembark with hundreds of others all looking in thehuge warehouse for their luggage. After 30 minutes searching for our bags, then line up again to go through security. There were 16 available stations with only 4 open!!!!!! Another 45 minutes to go through that mess to walk to find our bus parked way at the end as once again there was chaos in parking and no communication to anyone. After this experience, I dont want to do another cruise ever again and especially will not recommend Norwegian as they nickel and dime everyone and are not adept in dealing with people. I would like to be contacted by someone with authority to reimburse us for this mess of a vacation! Never again!!

Not impressed!

Norwegian Escape Cruise Review by lastcruiseever

3 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Caribbean
  • Cabin Type: Inside Stateroom
My husband and I booked this cruise to celebrate our 30th anniversary and came away wishing we had done anything else. Norwegian Cruise lines fell far short of expectations. At the time of booking we were asked if this was for a special occasion. We indicated to both the Norwegian online booking and to our travel company that we were celebrating an anniversary. Usually, most cruise ships recognize this with champagne, chocolate, flowers etc to make you feel special. We had to mention several times... at this point it seems like begging for what should be common practice. But this was really the least of our concerns.

Arriving at port to find 4000+ passengers waiting to board and no one around to give instructions or directions to was not a good start. Nor was the Norovirus that came with the ship from the previous cruise. Norwegian took way too long to initiate their protocols put in place by CDC. It was total chaos for passengers getting on board the ship like cattle being herded to slaughter. Being yelled at by Norwegian staff and Port Authority to go here or there. Get on ship told to go to 16th floor for food. Not a seat in the place. Many of us had to eat standing up as fellow passengers were rude and not allowing those with food to sit as they played on their laptops or read a book. Norwegian should have had someone overseeing this mob of a crowd and the verbal fights that broke out in front of us.

Then the staterooms all had to be disinfected so we were not able to go to our rooms until they called certain floors. This was a couple of hours more of waiting. Understandably health and safety is foremost... BUT so is the care of your passengers who paid a lot of money to take your ship over any of the others. We were not treated with respect and the staff had an "I don't care" attitude.

We were unable to book any of the entertainment as the onboard screens kept telling us everything was full. Luckily we ran into the Cruise Director who was speaking with another couple of people he remembered from another cruise and they too were having the same issues so he said he would take care of it and booked our desired entertainment. Many others were not so fortunate.

The ship is incredibly noisy and with the first day at sea being inclement weather, everyone was inside the ship and there was not enough space for everyone to sit or stand comfortably. Several times throughout the cruise it was difficult to find seating or a quiet part of the ship just to talk with one another as there was always an announcement or someone on a microphone saying something.

Offshore excursions booked through Norwegian were overpriced for the most part and I generally would give the ones we took a slight pass at 50%. One in particular in St. Lucia was 5 hour bus tour that took us to see the volcano and promised us a complimentary beverage (which sadly ended up being a half glass of lemondade and not a rum punch or pina colada that was customary on some of the other tours). Our travel guide tried to promote his books on Amazon to the captive audience on the bus as we swerved for 5 hours with only a couple of stops along the way to get off and stretch our legs. Waste of time! Would have rather explored the island on our own.

Then disembarking in New York, we were told as we were part of a group tp meet at 8:00 am to disembark ahead of the other at 8:15. Waited till 9:15 to be called with everyone else to disembark with hundreds of others all looking in thehuge warehouse for their luggage. After 30 minutes searching for our bags, then line up again to go through security. There were 16 available stations with only 4 open!!!!!! Another 45 minutes to go through that mess to walk to find our bus parked way at the end as once again there was chaos in parking and no communication to anyone.

After this experience, I dont want to do another cruise ever again and especially will not recommend Norwegian as they nickel and dime everyone and are not adept in dealing with people.

I would like to be contacted by someone with authority to reimburse us for this mess of a vacation! Never again!!
lastcruiseever’s Full Rating Summary
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Cabin Review

Inside Stateroom
Cabin IF 14623
Room was comfortable. Our cabin steward "Li" was awesome! Very hardworking and deserves to berecognized for her hard work and dedication.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews