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Viking is ok as long as the rivers are navigable. Day 1 the river was too high for the boat to meet us at our embarkation city. Instead of putting us up in a hotel and allowing us to tour the embarkation city we had to wait in a conference room in a hotel for 4 hours after flying 11 hours. Then we were put on a bus for a 3 hour trip to the next port where the boat was docked. Day 2 we were told the river was too low to leave the city. We paid for a river tour of 5 cities and only saw 3. Once we got back on schedule the trip was ok. After missing 40% of our trip VIking offered a $500 refund on a fare that was over $8000. Like other reviews I have read on this website, if there are problems with the water levels on the river then Viking does an absolutely horrible job of accommodating it's passengers. After being in business for so many years you would think that they would have developed a better way of dealing with these situations other than telling the passenger "we are sorry". Viking customer service could not care less. Buyer be ware!!!

Not recommended

Viking Vidar Cruise Review by jrbcpm

1 person found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Europe River
  • Cabin Type: Deluxe Stateroom
Viking is ok as long as the rivers are navigable. Day 1 the river was too high for the boat to meet us at our embarkation city. Instead of putting us up in a hotel and allowing us to tour the embarkation city we had to wait in a conference room in a hotel for 4 hours after flying 11 hours. Then we were put on a bus for a 3 hour trip to the next port where the boat was docked. Day 2 we were told the river was too low to leave the city. We paid for a river tour of 5 cities and only saw 3. Once we got back on schedule the trip was ok. After missing 40% of our trip VIking offered a $500 refund on a fare that was over $8000.

Like other reviews I have read on this website, if there are problems with the water levels on the river then Viking does an absolutely horrible job of accommodating it's passengers. After being in business for so many years you would think that they would have developed a better way of dealing with these situations other than telling the passenger "we are sorry".

Viking customer service could not care less.

Buyer be ware!!!
Viking Cruises, Community Team has responded
Thank you for your review, jrbcpm. We regret to learn your July voyage aboard Viking Vidar was impacted by fluctuating water levels, and we hear your disappointment in our service as well as the necessary itinerary adjustments made with our passengers’ best interests in mind. Nevertheless, we are grateful to collect your feedback and have passed it along for further review. Should you like to discuss your experience in more detail, please don’t hesitate to reach out to us directly at TellUs@vikingcruises.com. We appreciate this chance to respond, and wish you a lovely day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Deluxe Stateroom
Cabin F
very small
Main Deck Outside Cabins