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Queen Mary 2 (QM2) Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,342 Reviews

QM2 very tired and Cunard do not care

Queen Mary 2 (QM2) Cruise Review by JGB/JB

19 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: Around the World
  • Cabin Type: Balcony

Boarded for the first leg of the World cruise, Southampton to Dubai.

Embarkation was 2 1/2 hours; very poor.

Ship was tired and dirty. Carpets were threadbare and stained.

Entertainment was generally poor. Drummer was brilliant as was the trumpeter soloist and the juggler. Opera Boys did too much silly talking and not enough singing. Singers and dancers were far too loud; many left the theatre

Food was very disappointing especially evening meal in Brittania. Tiny portions of tough meat and virtually no vegetables. Overall, food was monotonous and tasteless.

Managing the guests for excursions was shambolic. The Entertainment Manager did not keep guests informed.

I complained to the Hotel Manager who agreed with most of what I said and gave me a $150 credit. On return home I emailed Mr Palethorpe, Cunard Vice president, who did not reply. So I emailed Customer Services who also failed to reply.

Cunard are trading on the past and have lost the plot.


JGB/JB's Full Rating Summary
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Cabin Review

Balcony
Cabin BF 11-103

Very tired. The housekeeper was lovely. Not her fault the ship was so tired.


Port & Shore Excursion Reviews

Nazareth Walking Tour

Guide was excellent.

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