After contacting Norwegian via their website and mailing a letter to corporate with no response, I have decided to post my review:

My husband and I are avid travelers, both nationally and internationally. We have utilized and booked with numerous companies and establishments. Norwegian came highly recommended and we were extremely excited to try a new cruise line. The lack of communication, organization and customer service on the Norwegian Pearl was very disappointing and honestly ranked as the worst trip our family has embarked on. We have traveled to many countries and states and understand that there are always glitches while traveling. However, our experience on the Norwegian Pearl was inexcusable.

Our family recently set sail on the Norwegian Pearl, with a departure date of 12/23/2018 to celebrate after a long journey that consisted of numerous spinal surgeries due to a car accident in August 2015. We thoroughly researched all cruise lines and held high expectations that Norwegian would provide us with a vacation experience with lasting memories and excellent customer service. Read more