We selected this Authentic Cuba cruise in order to visit Cuba and have an “authentic” experience. If you wish to have that I suggest you visit Havana, not Cienfuegos. The men in our group were hoping to see the 50’s cars that have been maintained, none in Cienfuegos! The Botanical Garden tour was also disappointing, the motor coach was in very good condition and the guide was excellent. However, this was NOT a Botanical Garden, more of a arboretum in poor condition. This portion of the tour was too long including the drive there and back; this left very little time to walk around the city. On a positive note, the chamber music type concert was excellent as was the lunch, although the hotelmwas not ready for us and this 15 minute delay took away even more time from city exploration. The Veendam is in dire need of refurbishment, it is scheduled for April. The suite was shabby and the tub was extremely slow to drain; only one electrical outlet in the entire suite. The crew is excellent, friendly and helpful. Food quality overall was very good but inconsistent. The Lido cafe is understaffed considering they serve all of the food, it is not an open buffet. Although this was a disappointing first experience with Holland America, overall we had a fun trip. The entertaiment ramged from very good to a excellents.

Disappointing first cruise with Holland America

Veendam Cruise Review by Funcruisin15

9 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Cuba
  • Cabin Type: Spa Verandah Stateroom
We selected this Authentic Cuba cruise in order to visit Cuba and have an “authentic” experience. If you wish to have that I suggest you visit Havana, not Cienfuegos. The men in our group were hoping to see the 50’s cars that have been maintained, none in Cienfuegos!

The Botanical Garden tour was also disappointing, the motor coach was in very good condition and the guide was excellent. However, this was NOT a Botanical Garden, more of a arboretum in poor condition. This portion of the tour was too long including the drive there and back; this left very little time to walk around the city. On a positive note, the chamber music type concert was excellent as was the lunch, although the hotelmwas not ready for us and this 15 minute delay took away even more time from city exploration.

The Veendam is in dire need of refurbishment, it is scheduled for April. The suite was shabby and the tub was extremely slow to drain; only one electrical outlet in the entire suite. The crew is excellent, friendly and helpful. Food quality overall was very good but inconsistent. The Lido cafe is understaffed considering they serve all of the food, it is not an open buffet.

Although this was a disappointing first experience with Holland America, overall we had a fun trip. The entertaiment ramged from very good to a excellents.
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Cabin Review

Spa Verandah Stateroom
Cabin VQ 119
Our Veranda suite was dated and in need of refurbishment. Wall coverings were peeling off, lighting was very dim in the suite area but excellent in the bathroom. The tub didn’t drain well and other passengers complained of the same issue. The coilsmon the refrigerator were covered in ice which was jot only unsightly but also impaired function. We did report this issue and it was rectified.
Verandah Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews