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I am platinum latitude member and it was my 9th cruise. And it was the worse cruise I have ever had. I will try to tell you why…. The embarkation was total chaos. They postponed it for 3 hours. It started only at 1 pm. It looked like 4,000 passengers were trapped in a single terminal room without water and poor air. There were a lot of old people and a couple of them fainted. Having so many people in one room could have been deadly in an emergency. It was very different just to walk into the ship: Quite and cold, unwelcome, none of the staff cheering, laughing, and no washi-washi songs. They were clearly exhausted from the previous cruise. People were moving slowly in complete silence. When they finally admitted us to the ship, cabins were not ready. Beds were upside down, dirty cabins, showers with hair on the floor. It was not only our cabin --it was all over the ship. The crew were washing every wall, elevator, railings, and buttons, everywhere. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down. They did not vacuum our cabins or any floors until the last day of the cruise. We had to wipe the dust, hair, and filth off our feet before climbing into bed each night. In the cafe: we were not allowed to touch anything. They handed us plates and silverware, cups, etc. We had to be served all food and drinks. This caused long lines everywhere and a lot of anger. The salt and pepper shakers ketchup, mustard disappeared from the tables. To get it you had to stay on line again. To get tea, juice, or water – stay on line. To use the same plate or cup was not allowed. All cushions were removed from the seats. In the lounges, people were sitting or lying on bare foam for the first week of the cruise. Seat covers did not begin to be replaced until the second week. Some were never replaced. People were not allowed to get to the cafe without washing hands before entering the café (which is a good safety measure at any time). They also started a mandatory announcement from the CDC three times a day during the whole cruise, up until the last three days. It was very annoying, but also very instructional. We learned that the CDC requires this level of response for up to three days after the last case of disease. Since they made this announcement and kept up the strict hospital situation until three days before our return that means there were continual outbreaks of disease throughout OUR cruise, even though the announcement said there was a problem ONLY on the last cruise. Library and spa were closed almost all the cruise. Fridges in mostly of cabins were locked, no coffee machine in the room, no glasses for water, nothing. At every meal at the restaurant chairs and tables were moved to the side for disinfectant (my daughter took a video where people in hazmat suits rushed disinfect a contaminated table). Men with air masks all over the ship spraying something in the cabins. They pulled large fogging machines to fill rooms with mist disinfectant. This covered all our belongings. Many passengers claimed they could not stay in their rooms because of the smell. In every port, passengers were not allowed to get in and out of the ship without spraying sanitizer on their hands. The crew was overwhelmed, and we learned many staff were quarantined due to illness. The passengers were also overwhelmed and not happy… Disembarkation: they accumulated people in the restaurant area and halls and kept them there for 2 hours as well. This is typical, however. I think the New York terminal has more problems than any other. I am actually surprised that there is no information about how awful was this particular cruise….

Escape the Escape

Norwegian Escape Cruise Review by ellicruise

1 person found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Caribbean
  • Cabin Type: Family Mini-Suite with Balcony
I am platinum latitude member and it was my 9th cruise. And it was the worse cruise I have ever had. I will try to tell you why….

The embarkation was total chaos. They postponed it for 3 hours. It started only at 1 pm. It looked like 4,000 passengers were trapped in a single terminal room without water and poor air. There were a lot of old people and a couple of them fainted. Having so many people in one room could have been deadly in an emergency.

It was very different just to walk into the ship: Quite and cold, unwelcome, none of the staff cheering, laughing, and no washi-washi songs. They were clearly exhausted from the previous cruise. People were moving slowly in complete silence. When they finally admitted us to the ship, cabins were not ready. Beds were upside down, dirty cabins, showers with hair on the floor. It was not only our cabin --it was all over the ship. The crew were washing every wall, elevator, railings, and buttons, everywhere. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down.

They did not vacuum our cabins or any floors until the last day of the cruise. We had to wipe the dust, hair, and filth off our feet before climbing into bed each night.

In the cafe: we were not allowed to touch anything. They handed us plates and silverware, cups, etc. We had to be served all food and drinks. This caused long lines everywhere and a lot of anger. The salt and pepper shakers ketchup, mustard disappeared from the tables. To get it you had to stay on line again. To get tea, juice, or water – stay on line. To use the same plate or cup was not allowed.

All cushions were removed from the seats. In the lounges, people were sitting or lying on bare foam for the first week of the cruise. Seat covers did not begin to be replaced until the second week. Some were never replaced.

People were not allowed to get to the cafe without washing hands before entering the café (which is a good safety measure at any time). They also started a mandatory announcement from the CDC three times a day during the whole cruise, up until the last three days. It was very annoying, but also very instructional. We learned that the CDC requires this level of response for up to three days after the last case of disease. Since they made this announcement and kept up the strict hospital situation until three days before our return that means there were continual outbreaks of disease throughout OUR cruise, even though the announcement said there was a problem ONLY on the last cruise.

Library and spa were closed almost all the cruise. Fridges in mostly of cabins were locked, no coffee machine in the room, no glasses for water, nothing.

At every meal at the restaurant chairs and tables were moved to the side for disinfectant (my daughter took a video where people in hazmat suits rushed disinfect a contaminated table). Men with air masks all over the ship spraying something in the cabins. They pulled large fogging machines to fill rooms with mist disinfectant. This covered all our belongings. Many passengers claimed they could not stay in their rooms because of the smell.

In every port, passengers were not allowed to get in and out of the ship without spraying sanitizer on their hands.

The crew was overwhelmed, and we learned many staff were quarantined due to illness. The passengers were also overwhelmed and not happy…

Disembarkation: they accumulated people in the restaurant area and halls and kept them there for 2 hours as well. This is typical, however. I think the New York terminal has more problems than any other.

I am actually surprised that there is no information about how awful was this particular cruise….
ellicruise’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience

Cabin Review

Family Mini-Suite with Balcony
Cabin M3
Smaller than on breakaway and much smaller than on Gem. Same things about balcony. There is much more space on Gem (same type of the cabin - mini-suite)
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews